Home

Frequently Asked Questions

​​How do I register?

The automated system has been changed, taking into consideration your convenience and safety. To register, just follow the Telephone Banking menu options. You'll need the following information at hand:

  • At least one account number
  • Social Security number
  • Date of birth

Once you enter this information, you will be able to choose a 6 to 10 digit user number, as well as a secret 4-digit PIN number. Once you finish, you are ready to use the Telephone Banking system.

For further assistance, just press 0 to speak with a Customer Service Representative.

What can I use as a user number?

The user number you choose must be of from 6 to 10 digits long. You should use an easy number to remember. However, for security purposes, we do not recommend to use phone numbers, social security numbers or date of birth

Which accounts can I access through Telephone Banking?

Telephone Banking allows you to access the same accounts you can access through Online Banking and Mobile Banking.

Can I make payments through Telephone Banking with a Virgin Islands account?

For the moment, our Telephone Banking bill payment service is available only in Puerto Rico.


For more information, visit any of our branches, or call 340.775.8899 (for the USVI), 284.495.8899 (for the BVI), or toll-free at 1.866.695.2511.​​​​​​

LEGAL USVI

Member FDIC for USVI and Puerto Rico only. Telephone Banking is subject to FirstBank’s terms and conditions. FirstBank Virgin Islands is a division of FirstBank Puerto Rico. Available only for individual accounts.


LEGAL BVI

Telephone Banking is subject to FirstBank’s terms and conditions. FirstBank British Virgin Islands is a division of FirstBank Puerto Rico. Available only for individual accounts.

LEGAL USVI

Member FDIC for USVI and Puerto Rico only. Telephone Banking is subject to FirstBank’s terms and conditions. FirstBank Virgin Islands is a division of FirstBank Puerto Rico. Available only for individual accounts.


LEGAL BVI

Telephone Banking is subject to FirstBank’s terms and conditions. FirstBank British Virgin Islands is a division of FirstBank Puerto Rico. Available only for individual accounts.