Mobile Banking FAQs

​​General Questions

What is Mobile Banking?
 Is Mobile Banking secure?
Is my personal or financial information stored on my phone?
Are there fees to use Mobile Banking?
Which accounts can I access in Mobile Banking?
How current is the account and transaction information?
Can I add more than one mobile phone?
What if my phone number changes?
What if my phone is lost or stolen?
Which phones can I use for Mobile Banking?
Which mobile service carriers support Mobile Banking?
I have a prepaid plan. Can I use Mobile Banking?
How do I stop using Mobile Banking on my phone?

Registration Questions

How do I get started with Mobile Banking?
Do I have to agree to the Terms and Conditions to use Mobile Banking?
Can I register multiple users to the same phone?
I received my activation code but never used it—what do I do now?
I haven’t received the activation code on my mobile phone. What should I do?

Debit Card Fraud Alert Questions

What are Fraud Alerts and how do they work?
Is enrollment required?
How will I be notified?
What if the transaction was indeed fraud? What happens to my account?
What if the transaction is legitimate?
What if I have a question during the process?
How long will the case be open for?

Alert Questions

What are alerts?
What is the difference between the text messaging service and the alerts service?
How do I stop receiving alerts?

Text Messaging Service Questions

What do I need to use the text messaging service?
Why are my Mobile Banking text messages coming from 96924?
What is a short code?
What do you mean when you say “standard messaging charges may apply?
Where do I send my text messages?
What are the text messaging keywords and how do I use them?
Are the keywords case-sensitive?
What does a typical request and response look like?
What should I do if I don’t get a response to a request?
Can I send a keyword via e-mail?
Why are my results sent as multiple messages?
I received my results in multiple messages. Some arrived quickly, but others didn’t. Why did it take so much longer for the others to arrive?
I have text messaging enabled on my mobile phone. Why can’t I receive Mobile Banking text messages?

Mobile Browser Service Questions

What do I need to use the mobile browser service?
How do I access the Mobile Banking website?
I can’t find my link to the Mobile Banking website. What should I do?
When I click the link for the Mobile Banking website nothing happens. What should I do?

Downloadable Application Service Questions

What do I need to download the Mobile Banking application?
How do I download Mobile Banking to my phone?
How do I download Mobile Banking to my iPhone?
I can’t find my link to download Mobile Banking. What should I do?
When I click the link to download Mobile Banking nothing happens. What should I do?