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Mobile Banking FAQs

​​General Questions

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What is Mobile Banking?
 Is Mobile Banking secure?
Is my personal or financial information stored on my phone?
Are there fees to use Mobile Banking?
Which accounts can I access in Mobile Banking?
How current is the account and transaction information?
Can I add more than one mobile phone?
What if my phone number changes?
What if my phone is lost or stolen?
Which phones can I use for Mobile Banking?
Which mobile service carriers support Mobile Banking?
I have a prepaid plan. Can I use Mobile Banking?
How do I stop using Mobile Banking on my phone?

Registration Questions

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How do I get started with Mobile Banking?
Do I have to agree to the Terms and Conditions to use Mobile Banking?
Can I register multiple users to the same phone?
I received my activation code but never used it—what do I do now?
I haven’t received the activation code on my mobile phone. What should I do?

Debit Card Fraud Alert Questions

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What are Fraud Alerts and how do they work?
Is enrollment required?
How will I be notified?
What if the transaction was indeed fraud? What happens to my account?
What if the transaction is legitimate?
What if I have a question during the process?
How long will the case be open for?

Alert Questions

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What are alerts?
What is the difference between the text messaging service and the alerts service?
How do I stop receiving alerts?

Text Messaging Service Questions

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What do I need to use the text messaging service?
Why are my Mobile Banking text messages coming from 96924?
What is a short code?
What do you mean when you say “standard messaging charges may apply?
Where do I send my text messages?
What are the text messaging keywords and how do I use them?
Are the keywords case-sensitive?
What does a typical request and response look like?
What should I do if I don’t get a response to a request?
Can I send a keyword via e-mail?
Why are my results sent as multiple messages?
I received my results in multiple messages. Some arrived quickly, but others didn’t. Why did it take so much longer for the others to arrive?
I have text messaging enabled on my mobile phone. Why can’t I receive Mobile Banking text messages?

Mobile Browser Service Questions

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What do I need to use the mobile browser service?
How do I access the Mobile Banking website?
I can’t find my link to the Mobile Banking website. What should I do?
When I click the link for the Mobile Banking website nothing happens. What should I do?

Downloadable Application Service Questions

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What do I need to download the Mobile Banking application?
How do I download Mobile Banking to my phone?
How do I download Mobile Banking to my iPhone?
I can’t find my link to download Mobile Banking. What should I do?
When I click the link to download Mobile Banking nothing happens. What should I do?