PageContent1We offer you security measures that will help you protect your online identity. Among these are: Online Banking and Mobile Banking Security Access Security or "PassMark" – During the registration process, FirstBank's security measures require that you choose a password to securely access your Online and Mobile Banking Accounts. You must select a series of three security questions and choose a single image. It is important to remember the selected image. If the chosen image does not match, please contact FirstBank E-Services Customer Service Representative immediately Password Requirements – FirstBank requires that your password consists of at least 8 characters, with a minimum of one number, one special character (!@#$%^&*,.<>) and upper-case letter. Password Changes – It is recommended that you change your password regularly. If you forget your password or wish to change it, you must do so during the login process by pressing on the "Forgot my password" link, or by calling a FirstBank E-Services Customer Service Representative. Automatic Logout – FirstBank's Online and Mobile Banking services automatically close the session if the system detects no activity during 15 consecutive minutes. System Lock – If five attempts for access were failed when answering the security question or providing the password, the user will be automatically locked out. The only way of reinstating access is by contacting a FirstBank E-Services Customer Service Representative. Updates – We recommend that you regularly update the operating systems, apps and firmware installed on your devices. Careful when downloading apps – Make sure the app comes from a reliable and reputable source before installing. FirstBank only offers mobile apps through the App Store (Apple) and Google Play (Android). Unsecured public WiFi – The use of unsecured public wireless networks is not recommended since the information could be visible to anyone. Use anti-malware – The use of anti-malware software helps prevent, detect and removes malicious software that will compromise the security of your devices and your personal information.