COVID-19 measures


Dear FirstBank customer:

During these trying times, we want to reassure you that your well-being is our priority. We continue to monitor the latest developments of the coronavirus (COVID-19) propagation and taking the necessary measures to ensure the safety of our customers and employees.

As part of our contingency plan, we are:

  • We have adjusted the operating hours of our branches. Learn more here.
  • Taking preventive measures to protect our customers and employees’ health.
  • Developed an economic relief plan for our individual credit customers.
  • Providing you with a wide array of digital channels that will allow you to continue making your daily transactions without visiting the Bank.

Preventive Measures

  • Developed an educational awareness program for our employees.
  • Reinforced our daily cleaning procedures in branches and offices.
  • Limited access to our branches and offices.

Economic Relief Plan for our Customers

Given the high volume of calls that we are experiencing processing more than 15,000 requests for loan moratoriums and to make your life easier, we have modified our processes.

Moratoriums for payments in April, May and June, for qualifying customers, will be processed automatically without you having to contact the Bank, for the following products:

  • Auto loans and leases
  • Personal loans
  • Credit cards
  • Individual lines of credit
  • Money Express – Small personal loans

To qualify for this Economic Relief Plan, the account must not have more than two (2) overdue payments (not having exceeded 89 days overdue as of March 16, 2020). In the case of Credit Cards and Individual Lines of Credit, to qualify you must have the account up to date on this date. If you are registered with the Direct Debit service and want to take advantage of the moratorium, you must request it by calling 787-725-2511.

In the case of Mortgages, the help available will depend on your type of loan, number of months overdue and your particular situation as a result of the emergency. To receive more information about the available alternatives, you must contact 787-725-2511, Monday through Friday from 8:00 a.m. at 9:00 p.m. or write us a private message through our Facebook page with your full name and phone number. You can also write to apoyoalcliente@1firstbank.com.

If you do not want to apply for the moratorium for Consumer Products or Mortgages, or if during this period your financial condition improves and you are willing and able to continue making your payments, you can continue making them as usual. We urge you to continue practicing social distancing efforts by using:

Commercial Clients
We know how the current situation can negatively impact your business. Because of this, we have designed an Economic Relief Plan for you, our commercial client. Contact your Relationship Officer directly to learn more about the available alternatives for you.

Digital Service Channels for your Convenience

For your peace of mind, we have a wide array of digital service channels that will let you manage your finances and daily banking transactions from the comfort of your own home.

  • Check your account balance, make payments or transfers, deposit checks and more using Digital Banking. Register and download the app now.
  • 24/7 access to your money at one of our 200+ ATMs across the Island and deposit cash or checks at one of our 70+ Depósito Expreso ATMs.
  • Check your credit card balance, recent transactions and make payments to your credit card through Online Credit Card Services.
  • For more information on your mortgage, balances and payments, log in or register in Online Mortgage Servicing.
  • Manage your business finances 24/7, verify account balances, submit payroll payments, supplier payments, and make wire transfers through Smart Cash Management. For more information, contact us at 787-729-8290 and select option #2.

We offer everything you need for your peace of mind during these challenging times. Visit  1firstbank.com for more details or stay connected via our  social media platforms. For us, you always come first.