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Frequently Asked Questions

 

 

What is Beyond Mobile?
Which applications can I use?
You may use the following applications:
  • Samsung Pay
  • Google Pay
Apple Pay is currently unavailable for banks in Puerto Rico.
What are Samsung Pay and Google Pay?

Both are digital wallet services. These applications are readily available or may be installed in most Android smartphones or tablets. When you subscribe to a digital wallet service, your physical credit card number is replaced by a virtual credit card number or token during transactions at stores with enabled terminals for this type of transaction. This substitution for virtual credit card numbers also happens with Beyond Visa and Mastercard credit cards.

Which FirstBank products will I be able to use with the digital wallet?
You will be able to add any FirstBank Beyond Visa or Mastercard credit card issued in Puerto Rico and Beyond Mastercard issued in USVI in your digital wallet. Visa Debit and Business Visa Debit cards cannot be registered in the digital wallet.

What should I do to start using Beyond Mobile technology?
  1. 1. Access the digital wallet service
  2. 2. Enter your credit card information
  3. 3. Read and accept the terms and conditions
  4. 4. Choose how you want to receive the token (text message or email)
  5. 5. Enter the sent verification code
  6. 6. You will receive a confirmation


Where can I use Samsung Pay and Google Pay?

You may use Samsung Pay and Google Pay at any participating establishment in Puerto Rico and in other countries with compatible technology.

Some businesses that accept Google Pay are: Aerie, Aeropostale, American Eagle, Best Buy, Claire's, Disney Store, Foot Locker, Gap, Gymboree, Macy's, Nike, Old Navy, OfficeMax, Petco, PepBoys, Toys R Us, Walgreens, and Walmart, among others.

Samsung Pay works in most stores with point of sales (POS) terminals.



Where will I not be able to use Samsung Pay or Google Pay?

It may not be used at automatic teller machines or any other terminal where the card needs to be physically inserted.



Which devices are compatible with Samsung Pay and Google Pay?

These services are mostly compatible with Android devices.



Are Samsung Pay and Google Pay safe to use?

Yes, because they replace the Beyond Visa or Mastercard credit card number with a unique token assigned to the digital/mobile wallet. Also, you will need to provide the fingerprint or PIN assigned to your mobile to authorize in-store purchases. Please remember that smart phones are like small computers, which means you need to keep the software updated and set up your device passwords. To ensure your safety when using these systems, be mindful of where you connect and avoid using Wi-Fi to access your banking information. Also, make sure that the websites you visit or use to make online purchases require a user name and password. And lastly, remember to never share your passwords with anyone.



Do all digital wallets use tokens to replace my card number?

Not all digital/mobile wallets use tokens, which means not all digital wallets have this added security factor.



Are there any fees for using or enrolling in Samsung Pay or Google Pay?

The service is free of cost. However, in order to enroll and pay with a digital wallet, your device must have an active data plan.



Are both digital wallets (Samsung Pay and Google Pay) the same?

Each digital wallet uses a distinct technology to make purchases at different stores, therefore they are not the same even if it looks like it.



Will my plastic card continue working after I enroll in the Samsung Pay or Google Pay?

Yes, your physical card will continue to work as usual.



Can I delete my card from Samsung or Google Pay?

Yes, you may delete it at any moment. Open the digital/mobile wallet, press the image of your card, and select the "Delete" option.



Which devices are compatible with Samsung Pay and Google Pay?

You may use Samsung Pay if you have any of the following Samsung devices: Galaxy S8, Galaxy S8+, Galaxy Note 8, Galaxy S7 edge, Galaxy S7, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy A5, or more recent. You may use Google Pay in any device with Android 4.4 KitKat or higher.



Is there a record of the purchases I make with Samsung Pay or Google Pay?

Most of the transactions made with the digital wallet are visible shortly after they are made and for up to one month. Simply open the wallet and press on the desired card to see the latest transactions made with that card.



Can I return or exchange merchandise purchased with Samsung Pay or Google Pay?

Return policies will vary by merchant. You may return items purchased with Samsung Pay or Google Pay the following way:

  • Provide the merchant with the last four digits of your digital credit card instead of your physical card's account number.
  • Use the physical card with which you made the Samsung Pay or Google Pay purchases.

Please remember to keep the original receipt you received from the merchant at the time of purchase. The transaction details in Samsung Pay or Google Pay are not an official receipt.



What will happen when I change my phone or tablet?

If you change your phone or tablet, we recommend you delete the information from the device using the "Factory Reset" function. This process will erase all the information, including digital wallets. When you get a new phone or tablet, you will need to register your cards in the digital wallets again, following the same steps as in the initial registration.



What should I do if I get a new credit card?

If you receive a new Beyond Visa or Mastercard credit card, you need to open the application, delete the existing credit card, and add the new one.



My phone was lost or stolen and I want to delete my card from the device. What should I do?

If your phone was stolen or has been compromised in any way, please call 1.855.701.2265 immediately to report it and take the corresponding measures.



Am I responsible for unauthorized purchases?

The purchases you make with Samsung Pay or Google Pay will enjoy the same protection as those made with your physical card. It’s important that you contact the Bank promptly if you identify any unauthorized transactions. Immediately call 1.855.701.2265 to report them.



Which phone companies accept Samsung Pay and Google Pay?

You need to contact your mobile phone provider to check whether your device is enabled to offer the Samsung Pay and Google Pay features.



Can I register several cards in Samsung Pay and Google Pay?

Yes, you may register more than one card. You may choose to pay with any of the cards, however, but you can also set up one of them to be the preferred card. This way, you only need to bring your device up close to the POS, and that's it! You don't even need to open the application. You just need to bring your device up close.



Can I add my credit card to multiple mobile devices?

Yes, you may add your credit card to your digital wallet in multiple mobile devices.



I am having issues with my mobile device and/or application. What should I do?