We are here to help.
We know you may have questions about
Digital Banking. Here you will find answers to the most frequently asked questions. If you need more information, remember you may contact one of our experts.
Digital Banking is the new Internet and Mobile Banking service from FirstBank. This new platform allows you to see all of your FirstBank accounts or products under one same platform. The new service is bilingual and features more functionalities, services and greater security. In addition, provides the same unique experience from your computer, mobile phone, or tablet.
Digital Banking also features a new mobile app, which you can download from the App Store for iPhones and in Google Play Store for Android mobile devices.
You can log into
Digital Banking through the online services section in 1firstbank.com or directly visiting
We will notify you through an email communication once your user is ready to switch to the new
Digital Banking service. The new service requires that you update your information. We will guide you step by step in the process.
If you change your username, you will be logging into the service as a new user. This means that you will no longer have access to your payment history or to payees previously registered under your username. In order to avoid losing your payment history and registered payees, it is important to keep your Online Banking username.
Once you are registered in the new Digital Banking service, you will no longer have access to your previous Online Banking or Mobile Banking service.
The transaction history that will be transferred to your
Digital Banking are the following:
Your stop payment history, scheduled transfers and transfers history will not migrate or be transferred to the new
Digital Banking service.
You must deactivate your scheduled transfers in Online Banking and register these in
Digital Banking. In addition, you must register your previously established notifications and add any friends or family accounts from FirstBank previously registered in Online Banking.
If you forgot your Online Banking username and password, you have to go through the enrollment process in Digital Banking. Visit digitalbanking.firstbank.com and click on Sign up today! to start the process.
The migration process must be completed through
digitalbanking.1firstbank.com Updating your information in
Digital Banking is easy. Visit the
Instructions section to download step-by-step instructions or watch a demonstration video that describes the process of updating your information.
In order to avoid losing your payment history and registered payees, it is important to keep your Online Banking username.
Yes. Once registered in
digitalbanking.firstbank.com, you can download the
Digital Banking app in the
App Store or in
Google Play. Access your information with Digital Banking's username and password.
Digital Banking features three security settings to secure your information:
You will also be able to access your information through the mobile app with
Touch ID or
Face ID in devices that support such technology.
You will receive native security alerts to notify you about account activity or changes made to your personal information.
For your peace of mind and security, each transfer to another person will have to be validated by entering a temporary transfer's code.
settings section on the left side menu of the mobile app, press
Other Settings and slide the
Log in with Face ID option.
The platform offers two types of payments:
Adding new payees is easy through
digitalbanking.1firstbank.com. To add new payees, visit the
Payment section to download step-by-step instructions or watch a demonstration video that describes this process.
Payments issued before 5 p.m. from Monday to Friday will be debited and processed on the same day. Payments issued after 5 p.m. or during the weekend will be processed the next business day.
Digital Banking, you may pay the following loans from FirstBank or other financial institutions in Puerto Rico or the United States:
In order to pay off your loan, you must contact FirstLine Solutions at
787.725.2511 or toll-free at
Yes. You can issue a payment to any FirstBank loan with accounts from other banks in Puerto Rico and United States. These accounts must first be registered in
Payments issued from your FirstBank accounts before 5 p.m. from Monday to Friday will be debited and processed on the same day. Payments issued after 5 p.m. or during the weekend will be processed the next business day.
Payments made using accounts from other banks will be processed the same day if issued before 5 p.m. Monday through Friday, and will be debited to your account in 3 to 5 business days.
Yes. You can set up recurrent payments of bills and loans though
You will receive notification through email including date, amount, account to be payed, and confirmation number. You may also view your payment status in the history section of
Digital Banking allows you to make two types of transfers: between your own accounts and to other FirstBank accounts. Soon you will be able to transfer money to external accounts.
Transfers section to download step-by-step instructions or watch a demonstration video that describes this process.
For added security, a unique 5-characters code is sent to your registered email address in Digital Banking to validate that you have requested a transfer to another account before processing the transaction. This code will be required for each transfer to other accounts (not between your own accounts). To receive the code in your email, you must press on "request code". Once you receive the code, you must enter it in the space provided and press “accept” to complete the transaction.
You can copy and paste the code.
This code will have an expiration period of 5 minutes, after this period, the code will no longer be valid and you will have to request a new code. Each time a new code is requested, the previously issued access code will expire automatically.
digitalbanking.1firstbank.com and click on the
Transfers between other accounts section. In ìTransfer ìToî press ìOtherî and complete the required fields.
Please note that you will only be able to add other FirstBank accounts for credit purposes; you may not debit from these accounts.
Yes. You can set up recurrent transfers through
digitalbanking.1firstbank.com in the Transfer section.
No. You can transfer money to other FirstBank accounts free of charge.
Making deposits through
Digital Banking is easy. First, you will need to download the
Digital Banking mobile app in App Store or Google Play. Visit the
Deposit section to download step-by-step instructions or watch a demonstration video that explains the deposit process.
Individual checking accounts are eligible to deposit via your mobile device.
To find out whether your account is eligible, contact us at
787.725.2511 or toll-free at
You will receive an email notification once your deposit is received, processed, approved, or declined.
Deposits will be available once it is validated and accepted by FirstBank. Any deposit made before 7 p.m. during a business day will be processed on the same day. This is subject to deposit verification and validation.
There is a limit of $3,500 per check per day and $10,000 total per month. The monthly cycle begins 25 business days after the date of the last deposit made through this service.
The service is available for mobile devices with iOS and Android operating systems.
You will be able to automatically see all your open accounts with FirstBank. These accounts include checking, savings, mortgage loans, auto loans, leases, personal loans, credit and reserve lines, IRAs and CDís, among others. You will soon be able to see your credit card products in
You will continue to be able to activate, view history and download your e-statements from the past 18 months, as well as view and download images of processed checks.
You will be able to activate, view history and download your e-statements from the past 18 months, as well as view and download images of processed checks.
In the Account Services section you may request a copy of your checks and your account statements, redeem Bonus points, and travel notifications; you can authorize FirstBank to contact you, request certifications of checking or savings accounts, order checkbooks, cancel or replace debit cards, and/or stop payment on a check.
You should make the request 7 to 10 business days in advance.
You will receive checking and savings account certification in 10 business days.
You will be able to schedule account balance, account activity, and e-statement notifications.
You will receive security alerts for failed sign-in attempts, when your account is open in two different devices (duplicate sessions), and alerts when you make changes in your security settings.
Programming notifications is easy. Visit the
Notifications and alerts section to download step-by-step instructions or watch a demonstration video that describes this process.
Yes. You will be able to define the notifications and alerts for your accounts. For account balance, you can program receiving the notification based on any balance you may have or when the balance is higher or lower than a certain amount. Similarly, you will be able to set up the frequency in which you wish to receive the notification.
You may choose to receive them through email and/or as push notifications to your mobile device. These notifications will be in the language you configure your service.
You will be able to make changes in your password, secret question, PIN and security image. Additionally, you may select your language of preference. To make additional changes to your personal information, please contact our customer service center.
You can select either Spanish or English as your language of preference for
Digital Banking. In order to change the language, you will have to go to the services Home Page or the Personal Configurations module. When you make the change, the platform language will change automatically to the one selected and you will receive all your notifications in that language.
You will have to categorize the transaction again as the service does not saves manual categorizations.
You will be able to see the history of your categorized transactions 45 days prior to service activation. The service will accumulate 12 months of transactions history.
Yes, your budget history will be saved for upcoming months.
If you need assistance
migrating to the new platform, you may contact us using your preferred
email@example.com or send us a private
in any of our