Corporate Social Responsibility

We are actively committed to improving the well-being and quality of life of the communities and customers we serve through partnerships, empowerment initiatives, educational programs, financial services, and corporate giving.



As a commercial bank, we recognize the unique challenges small businesses face and strive to assist them to succeed and promote financial inclusion. In 2021, we provided over $350 million in loans to small businesses.


$746 million granted under the SBA Paycheck Protection Program

As of December 31, 2021, we’ve originated over 14,000 loans amounting to over $746 million, providing much-needed support to small business owners across our three operating regions.

Affordable Housing

Providing access to affordable housing is critical for the stability of families and individuals, as such, we are committed to always strive to finance affordable housing units where possible. In 2021, we originated over 1,200 loans that amounted to approximately $187 million of federally guaranteed mortgage programs.

Habitat for Humanity

We have supported HABITAT for Humanity Puerto Rico, a non-profit organization that creates housing opportunities for low-income individuals and families, for more than ten years. Our support has centered around housing construction projects, housing rehabilitation, such as the “Un Toque de Cariño” program, and offering education in construction work to women through the “Women Who Build” program.

Community Development Loans

$199.3 million
As of December 31, 2021, 54 community development loans were in circulation, for a total of $199.3 million across all regions. By that same date, the total of qualified investments under the Community Reinvestment Act Program (CRA) was approximately $192 million.

$1 million in donations
Including approximately $673,000 in donations under the CRA, to over 130 non-profit organizations.



In 2021, FirstBank and INprende impacted 330 entrepreneurs through our virtual program. The virtual program topics included the following: business leadership in times of pandemic, successful business operation, marketing in times of pandemic, protection of finances, and ensuring continuous success in your company.

GFR Media and SOMOS Puerto Rico

Also in 2021, we partnered with one of the leading media conglomerates in Puerto Rico and the SOMOS initiative, a community outreach program throughout Puerto Rico’s municipalities to promote economic and social development, offering seminars to small and medium-sized businesses across different municipalities of Puerto Rico.

Grupo Guayacán and EnterPRize

We support Grupo Guayacán, Inc., a private sector driven non-profit organization whose mission is to foster, promote, and develop private equity in Puerto Rico. Through their EnterPRize business-building competition, they provide startups with access to workshops, mentoring, and equity-free seed capital. In 2021, FirstBank continued to support this initiative by providing grants to competing participants.

One with the Environment


Our Corporate Social Responsibility Program, “One with the Environment”, promotes ecological conservation and natural resources protection.

Our efforts are focused on three main categories: reforestation, recycling, and energy management.

We take action by:

  • Granting $10,000 to Friends of El Yunque Foundation, an organization that focuses on the preservation of the only tropical rainforest managed by the U.S. Forest Service.

  • Developing an alliance with Agrochic, a blog podcast in Puerto Rico, that supports environmental well-being, and promotes educational content through our social media channels.

  • Our main reforestation initiative, “Crece Verde,” established in 2010, has distributed approximately 33,400 trees impacting approximately 136 communities, across various municipalities in Puerto Rico.

  • Granting $25,000 to support the conservation and rehabilitation of the San Patricio Urban Forest, located between the San Juan and Guaynabo municipalities in Puerto Rico.

  • In 2020 and 2021, we recycled and shredded 1,090 metric tons of paper, which translates into the following benefits:

    • 5,659 metric tons of CO2 emissions avoided

    • 28,834 trees preserved

Future generations deserve to enjoy the environment that we get to enjoy today. Together we can make it happen.

We have also contributed by:

  • safely recycling and shredding 1 million pounds of paper, and

  • recycling electronic and mobile equipment through the Dona tu Celu program, which has recycled more than 13,500 mobile devices, chargers, and accessories in the past six years.

Our People

We strive to be recognized as a leading and diversified financial institution offering a superior experience to our clients and employees. We believe that the key to our success is caring about our employees as much as we care about our customers.

Our goal is to be an employer of choice within our operating regions, which we believe is achieved and sustained by adding value to our employees’ lives and providing a satisfying and evolving work experience. The heart of our employer value proposition, “The Experience of Being 1”, encompasses our commitment to our employees’ well-being, success, professional development, and work environment.

We value our employees’ engagement as evidenced by the long tenure of our workforce. Over 40% of our employees have worked with the Corporation for more than 10 years.

During 2021, we supported more than 670 employees, over 20% of our workforce, through our Employee Assistance Program, which is available to all employees 24 hours a day, seven days a week.

The following summarizes the diversity of our workforce as of December 31, 2021:

  • 67% women

  • 57% women in managerial positions

  • 33% women in the executive leadership team

Community Engagement

As to the Corporation’s volunteer program, known as I AM FirstBank, we aim to support and reinforce our commitment to the communities in Puerto Rico. In the last three years, our employees have donated over 4,800 hours of volunteer work.

In the last two years, our financial literacy program provided 465 activities, across the regions in which we operate, assisting more than 9,500 individuals of all ages in enhancing their financial skills.

Community Investment and Development Fund

As part of our commitment, we have developed the Community Investment and Development Fund (CIDF). The CIDF focuses on two areas of investment: the Community Reinvestment Program and the Corporate Social Responsibility Program.

Community Reinvestment Program

The Community Reinvestment Program focuses exclusively on initiatives that meet the requirements of the Community Reinvestment Act (CRA). The Program aims to serve low- or moderate-income individuals, families, and communities in our areas of operation.

Our priority under this program is to contribute to projects and initiatives that are developed and managed by non-profit organizations, or through partnerships between the public and private sectors and non-profit organizations.

Under the program, the areas of interest are:

  • Financial education and knowledge

  • Housing and economic development

  • Social and community development

  • Revitalization of the environment and the community

How to Apply

We will accept CDIF financing applications based on program criteria. Follow the link provided below to complete the Donation Application and send it to:

Community Reinvestment Program
Catherine Ríos, CRA Officer
Compliance Department

Sponsorship Proposals
Please send them: