Contact Us

FirstLine Solutions Center

Customer Care

787-725-2511
1-866-695-2511 (Toll-free)

Monday through Sunday from 6:00 a.m. to 12:00 a.m.

FirstLine Solutions Center (Customer Care)
PO Box 9146
San Juan, PR 00908-0146

customercare@1firstbank.com

FirstLine Solutions Center Preferente / Platinum

Exclusive line for Preferente and Platinum clients

787-281-2001 (Preferente)
787-281-2003 (Platinum)
1-866-695-2511 (Toll-free)

Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays and Holidays from 9:00 a.m. to 1:00 p.m.

Platinum Banking Condado

787-729-8108

Monday through Friday from 8:30 a.m. to 5:30 p.m.
Saturdays and Sundays (Closed)

Platinum Banking Hato Rey

787-274-7288

Monday through Friday from 8:30 a.m. to 5:30 p.m.
Saturdays and Sundays (Closed)

Commercial Banking

First Commercial Service Center

787-729-8290 (Option 2)
1-866-939-8039 (Toll-free)

Monday through Friday 7:30 a.m. to 5:30 p.m.
Saturdays and Sundays (Closed)

Merchant POS

787-773-5484

Credit Cards

Customer Care

787-701-2265
1-855-701-2265 (Toll-free)

Monday through Sunday from 6:00 a.m. to 12:00 a.m.

Sales

787-282-1105
1-855-382-1105 (Toll-free)

Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)

Make your Payments

Attn: Credit Cards
PO Box 9146
San Juan, PR 00908-0146

787-282-6385 (Current)

FirstMortgage

Customer Care

787-283-4120
1-800-983-4120 (Toll-free)

Monday through Friday from 8:00 a.m. to 3:30 p.m.

Sales

787-760-8100
1-866-910-8100 (Toll-free)

Monday through Friday from 8:30 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)

Make your Payments

Attn: FirstMortgage
PO Box 9146
San Juan, PR 00908-0146

787-283-4120

FirstBank Insurance

Customer Care

787-292-4380
787-488-0201 (Send text message to receive a callback)

Monday through Friday from 8:00 a.m. to 5:00 p.m.
Saturdays and Sundays (Closed)

Make your Payments

Attn: FirstBank Insurance
PO Box 9146
San Juan, PR 00908-0146

787-292-4380

Monday through Friday from 8:00 a.m. to 5:00 p.m.
Saturdays and Sundays (Closed)

Line of Credit
Personal Loans

Sales

787-282-2800
1-800-981-8000 (Toll-free)

Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)

Make your Payments

787-725-2511 (Current)

Monday through Sunday from 6:00 a.m. to 12:00 a.m.

787-729-8161 (Delayed)

Monday through Thursday from 8:00 a.m. to 8:00 p.m.
Fridays from 8:00 a.m. to 6:00 p.m.
Saturdays from 8:00 a.m. to 5:00 p.m.

Auto

Customer Care / Sales / Make your Payments

787-725-2511
1-866-695-2511 (Toll-free)

Monday through Sunday from 6:00 a.m. to 12:00 a.m.

FirstLine Solutions Center (Customer Care)
PO Box 9146 San Juan, PR 00908-0146

MoneyExpress

Sales

787-282-2880
1-800-981-8870 (Toll-free)

Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)

Make your Payments

Attn: Money Express
PO Box 9146
San Juan, PR 00908-0146

787-729-8380

Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)