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Contact Us
FirstLine Solutions Center
Customer Care
787-725-2511
1-866-695-2511
(Toll-free)
Monday through Sunday from 6:00 a.m. to 12:00 a.m.
FirstLine Solutions Center (Customer Care)
PO Box 9146
San Juan, PR 00908-0146
customercare@1firstbank.com
FirstLine Solutions Center Preferente / Platinum
Exclusive line for Preferente and Platinum clients
787-281-2001
(Preferente)
787-281-2003
(Platinum)
1-866-695-2511
(Toll-free)
Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays and Holidays from 9:00 a.m. to 1:00 p.m.
Platinum Banking Condado
787-729-8108
Monday through Friday from 8:30 a.m. to 5:30 p.m.
Saturdays and Sundays (Closed)
Platinum Banking Hato Rey
787-274-7288
Monday through Friday from 8:30 a.m. to 5:30 p.m.
Saturdays and Sundays (Closed)
Commercial Banking
First Commercial Service Center
787-729-8290
(Option 2)
1-866-939-8039
(Toll-free)
Monday through Friday 7:30 a.m. to 5:30 p.m.
Saturdays and Sundays (Closed)
Merchant POS
787-773-5484
Credit Cards
Customer Care
787-701-2265
1-855-701-2265
(Toll-free)
Monday through Sunday from 6:00 a.m. to 12:00 a.m.
Sales
787-282-1105
1-855-382-1105
(Toll-free)
Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)
Make your Payments
Attn: Credit Cards
PO Box 9146
San Juan, PR 00908-0146
787-282-6385
(Current)
FirstMortgage
Customer Care
787-283-4120
1-800-983-4120
(Toll-free)
Monday through Friday from 8:00 a.m. to 3:30 p.m.
Sales
787-760-8100
1-866-910-8100
(Toll-free)
Monday through Friday from 8:30 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)
Make your Payments
Attn: FirstMortgage
PO Box 9146
San Juan, PR 00908-0146
787-283-4120
FirstBank Insurance
Customer Care
787-292-4380
787-488-0201
(Send text message to receive a callback)
Monday through Friday from 8:00 a.m. to 5:00 p.m.
Saturdays and Sundays (Closed)
Make your Payments
Attn: FirstBank Insurance
PO Box 9146
San Juan, PR 00908-0146
787-292-4380
Monday through Friday from 8:00 a.m. to 5:00 p.m.
Saturdays and Sundays (Closed)
Line of Credit
Personal Loans
Sales
787-282-2800
1-800-981-8000
(Toll-free)
Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)
Make your Payments
787-725-2511
(Current)
Monday through Sunday from 6:00 a.m. to 12:00 a.m.
787-729-8161
(Delayed)
Monday through Thursday from 8:00 a.m. to 8:00 p.m.
Fridays from 8:00 a.m. to 6:00 p.m.
Saturdays from 8:00 a.m. to 5:00 p.m.
Auto
Customer Care / Sales / Make your Payments
787-725-2511
1-866-695-2511
(Toll-free)
Monday through Sunday from 6:00 a.m. to 12:00 a.m.
FirstLine Solutions Center (Customer Care)
PO Box 9146 San Juan, PR 00908-0146
MoneyExpress
Sales
787-282-2880
1-800-981-8870
(Toll-free)
Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)
Make your Payments
Attn: Money Express
PO Box 9146
San Juan, PR 00908-0146
787-729-8380
Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)
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