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FirstLine Solutions Center

Customer Care
  • Monday through Sunday from 6:00 a.m. to 12:00 a.m.
  • FirstLine Solutions Center (Customer Care)​
    PO Box 9146
    San Juan, PR 00908-0146

FirstLine Solutions Center Preferente / Platinum

Exclusive line for Preferente and Platinum clients
  • Monday through Friday from 8:00 a.m. to 6:00 p.m.
  • Saturdays and Holidays from 9:00 a.m. to 1:00 p.m.
Platinum Banking Condado
  • Monday through Friday from 8:30 a.m. to 5:30 p.m.
  • Saturdays and Sundays (Closed)
Platinum Banking Hato Rey
  • Monday through Friday from 8:30 a.m. to 5:30 p.m.
  • Saturdays and Sundays (Closed)

Commercial Banking

First Commercial Service Center
  • Monday through Friday 7:30 a.m. to 5:30 p.m.
  • Saturdays and Sundays (Closed)
Merchant POS

Credit Cards

Customer Care

  • Monday through Sunday from 6:00 a.m. to 12:00 a.m.
Sales

  • Monday through Friday from 8:00 a.m. to 6:00 p.m.
  • Saturdays from 9:00 a.m. to 1:00 p.m.
  • Sundays (Closed)
Make your Payments
  • Attn: Credit Cards
    PO Box 9146
    San Juan, PR 00908-0146

FirstMortgage

Customer Care
  • Monday through Friday from 8:00 a.m. to 3:30 p.m.
Sales
  • Monday through Friday from 8:30 a.m. to 6:00 p.m.
  • Saturdays from 9:00 a.m. to 1:00 p.m.
  • Sundays (Closed)
Make your Payments
  • Attn: FirstMortgage
    PO Box 9146
    San Juan, PR 00908-0146

FirstBank Insurance

Customer Care
  • Monday through Friday from 8:00 a.m. to 5:00 p.m.
  • Saturdays and Sundays (Closed)
Make your Payments
  • Attn: FirstBank Insurance
    PO Box 9146
    San Juan, PR 00908-0146
  • Monday through Friday from 8:00 a.m. to 5:00 p.m.
  • Saturdays and Sundays (Closed)

Line of Credit
Personal Loans

Sales
  • Monday through Friday from 8:00 a.m. to 6:00 p.m.
  • Saturdays from 9:00 a.m. to 1:00 p.m.
  • Sundays (Closed)
Make your Payments
  • Monday through Sunday from 6:00 a.m. to 12:00 a.m.
  • Monday through Thursday from 8:00 a.m. to 8:00 p.m.
  • Fridays from 8:00 a.m. to 6:00 p.m.
  • Saturdays from 8:00 a.m. to 5:00 p.m.

Auto

Customer Care / Sales / Make your Payments
  • Monday through Sunday from 6:00 a.m. to 12:00 a.m.
  • FirstLine Solutions Center (Customer Care)​
    PO Box 9146 San Juan, PR 00908-0146

MoneyExpress

Sales
  • Monday through Friday from 8:00 a.m. to 6:00 p.m.
  • Saturdays from 9:00 a.m. to 1:00 p.m.
  • Sundays (Closed)
Make your Payments
  • Attn: Money Express
    PO Box 9146
    San Juan, PR 00908-0146
  • Monday through Friday from 8:00 a.m. to 6:00 p.m.
  • Saturdays from 9:00 a.m. to 1:00 p.m.
  • Sundays (Closed)