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What is identity theft?

What is done with my information?

How do I detect if I am a victim of identity theft?

• Do not share your password with anybody and keep that information in a secure place, so that others have no access to it. You are responsible for protecting the confidentiality of your account and your password, as well as of restricting the access to your computer and mobile device.
• Use Digital Banking or Mobile Digital Banking only from your computer, tablet or personal mobile phone.
• Never leave a computer unattended while you use Digital Banking.
• If any institution asks you to share your Digital Banking access or personal information, do not disclose it.
• Do not open e-mails from unknown sources.
• Limit the printing of documents that contain your personal information. One way of doing it is by requesting the e-Statements service, which eliminates the delivery of paper account statements. Instead, you can access them each month through the Digital Banking and Mobile Digital Banking services.
• Shred those documents that contain your information before disposing them.
• Activate Digital Banking alerts that inform you of the activity in your accounts; for example: completed, failed or modified transfers.
  • Daily account balance
  • Balances that are too low or that exceed a certain amount
  • Suspension of payments results
  • System login errors
  • Changes of e-mail address
  • Password changes
• Always remember the date of your last login and confirm it on your next Digital Banking session.
• Always press the "Log Out" option to finish your Digital Banking or Mobile Digital Banking session.
• Verify your Digital Banking or Mobile Digital Banking transactions frequently. If you detect any suspicious activity, report it immediately to your financial institution.
• If an e-mail claims to come from your financial institution but seems suspicious to you, it is recommended that you check with the FirstLine Solutions Center.
• If the system requests several times that you introduce your user name or password, it could be a sign of fraudulent activity.​​​​​

Are you certain or suspicious of any fraudulent activity going on?

Contact our confidential program, Protect What is Yours, where all employees could report, without fear of retribution, any inappropriate action that could impact you, First BanCorp, its branches, shareholders, employees, investors and the general public.

Report any fraud, it’s totally confidential. Call 1-800-780-9526 (for employees only).

Regulation of the Office of the Commissioner of Financial Institutions, number 7900, defines financial exploitation as "the improper use of the funds , property or resources of a person with disabilities or advanced age by another individual, including, but not limited to fraud, false pretenses, embezzlement, conspiracy, falsification of documents or records , coercion, transfer of ownership or denial of access to property."

In many cases they are victims of a family member or an acquaintance. Also, they could be scammed by their caregivers or trusted people from whom they contract some type of service. The elderly or disabled person may exhibit the following behaviors:

• Visits the Bank accompanied by a person, whether familiar or strange, who encourages or coerces them to make a withdrawal, money transfer, loan or other transaction.
• Visits the Bank accompanied by a person who does not allow him to speak directly with the staff of the Bank.
• The person is stunned, nervous, or scared.
• Does not recall certain financial transactions in his account, alleges that he has not authorized any transaction, or shows concern or confusion regarding the balance of his account.
• Visits the Bank accompanied by a person who proves to be too interested in its financial statement.
• Offers conflicting or questionable explanations to justify financial transactions.
• The person is fearful that he will be evicted or confined to an institution if he does not give money to the caregiver.
• The person’s physical appearance looks like they are not receiving the required care, according to their needs and according to their financial condition.
• Change in withdrawal patterns or amounts.
• Frequent account changes from one branch to another.

For its part, the exploiter of the elderly person or with a disability could be a person or family member exhibiting the following behaviors: requests orientation on financial benefits for the elderly or person with disabilities, without its consent.

• He is one of several people or relatives who claim to have guardianship over the elderly or disabled person, and over their assets.
• He claims to have guardianship or to have been designated as a person authorized to handle the accounts of the elderly or disabled person, and refuses to show evidence of his authority or shows conflicting evidence.
• He impersonates the elderly or disabled person to receive information or services by telephone
• Forges the signature of the elderly or disabled person

If you identify some of these behaviors or suspicious looks, you can orient yourself in one of our branches or go directly to a government office serving these cases:




Oficina del Procurador de las Personas de Edad Avanzada
Assistant Attorney Protection and Defense
Central Office:787-721-2121
Region I:787-919-7930
Ponce:787-841-1180 / 1181
Guayama:787-592-7020 / 7021
Mayagüez:787-986-7108





Physical Address:
Ponce de León Avenue
Building 1064 - third floor
Stop 16 ( on the top of the Marshalls building)
San Juan, PR 00919-1179





Postal Address:
P O Box 191179 San Juan, PR 00919-1179




Ombudsman for People with Disabilities (DPI)
Central Office:787-725-2333




Physical address:
Roberto Sánchez Vilella Government Center (Minillas)
South Tower, Floor 2, Office 203
Diego Avenue
San Juan, PR 00912




ADFAN Family and Children Administration
Central Office:787-625-4900




Physical address:
Roosevelt Plaza Building
185 Roosevelt Avenue
Hato Rey, PR 00918