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Be careful and take the necessary steps to avoid being a victim of fraud. Call us if you suspect fraudulent activity.
At FirstBank, we will
NEVER call you or send you a direct message through social media or email to request personal information, such as:
Learn more about the different types of fraud:
Through this new scam method, scammers make phone calls that seem urgent or very attractive, and they may pose as bank staff to request personal information from you or to get you to do something.
Watch out for the most common practices:
Scammers will try to obtain confidential information by email, social media, text messages, and other digital channels that seem legitimate. These messages usually require you to take some kind of urgent action and ask you to click on a link to view your accounts or access Digital Banking. If you want to review your accounts, use the official FirstBank app or go directly to
Spear phishing is a small, targeted, email-driven attack on a particular person or organization, with the goal of breaking through their defenses. The spear phishing attack is done once the target has been studied, and it has a specific customized component designed to make the target do something against their own interests.
Phishing emails are sent to a large number of recipients, somewhat randomly, with the expectation that only a small percentage will respond. Spear phishing emails are carefully crafted for a single recipient to respond. Scammers select an individual target within an organization.
Remember, if you are asked to respond with personal information or by clicking a link to update information, it is fraud. Visit the Tips section to learn other ways to identify and protect yourself from fraud.
How to avoid these attacks:
Vishing is a phishing attack done over the phone, usually targeted at Voice over IP (VoIP) users, such as Skype users. Vishing is the telephone equivalent of a phishing attack. There are two forms of vishing: human and automated.
In the human example, the scammer takes advantage of the anonymity of a phone call and pretends to be a representative of the target's bank or credit card company. The scammer manipulates the victim to get them to enter their PIN, credit card number, or bank account number (and routing number) using the telephone keypad. This allows the scammer to gain instant access to another person's bank credentials. Recent examples include the stealing of credentials through phone calls to commit fraud involving ATH Móvil.
Smishing is a form of phishing where someone tries to obtain private information through a text message or SMS.
Remember that we will never ask you for your information via SMS text messages.
There is a new type of scam called spoofing, where you receive a masked call from a number that seems legitimate but is actually a FAKE number. If you answer the call, the scammers use a fraudulent script to ask for your personal information so they can steal your identity and money.
Identity theft occurs when the scammer uses another person's identity—including their name, Social Security number, or credit or debit card number—without permission to commit fraud and other crimes. The scammer may also pretend to be a family member or a friend and ask you to transfer money or provide information about your deposit accounts.
It is always a good idea to check your credit reports frequently to make sure there is no suspicious activity.
You should be suspicious if you receive a message with a link to a prize, asking for personal information, or with spelling mistakes. Never give out financial information, such as account numbers, your Social Security number, PIN numbers, or any other information that may be useful to scammers via WhatsApp.
In many cases, elderly or disabled persons are scammed by a family member or acquaintance. They may also be scammed by their caregivers or by trusted individuals hired to provide some kind of service.
Be on the alert if an elderly or disabled person you know exhibits the following behaviors:
Watch out for family members or relatives who exhibit the following behaviors:
Report any suspicious activity to one of our representatives by calling
(787) 725-2511 or
We automatically alert you when suspicious transactions are detected on your Visa or Mastercard logo debit and credit cards.
Our Visa or Mastercard logo debit and credit cards feature microchip technology that reduces credit card fraud.
Office of the Deputy Ombudsman for Protection and DefenseMain Office:
(787) 721-2121 Región I:
(787) 919-7930 Ponce:
(787) 841-1180 /
(787) 841-1180 Guayama:
(787) 592-7020 /
(787) 592-7021 Mayagüez:
Street Address: Ponce de León Avenue Building 1064 – Third Floor Bus stop 16 (above the Marshalls Building) San Juan, PR 00919-1179
Mailing Address: PO Box 191179 San Juan, PR 00919-1179
(787) 725-2333Street Address: Roberto Sánchez Vilella Government Center (Minillas) South Tower, Floor 2, Suite 203 De Diego Avenue San Juan, PR 00912
(787) 625-4900Street Address: Roosevelt Plaza Building 185 Roosevelt Avenue Hato Rey, PR 00918
Request your credit report at
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