We teach you about the latest forms of fraud so that you can stay alert and know how to protect yourself. Reduce the risk of being a victim by taking the necessary actions. We work every day to protect you. #DoubleCheck fraud!
What is identity theft?
What is done with my information?
How do I detect if I am a victim of identity theft?
Are you certain or suspicious of any fraudulent activity going on?
Contact our confidential program, Protect What is Yours,
where all employees could report, without fear of retribution, any inappropriate action that could impact you, First BanCorp, its branches, shareholders, employees, investors and the general public.
Report any fraud, it’s totally confidential. Call
1-800-780-9526 (for employees only).
Regulation of the Office of the Commissioner of Financial Institutions, number 7900, defines financial exploitation as "the improper use of the funds , property or resources of a person with disabilities or advanced age by another individual, including, but not limited to fraud, false pretenses, embezzlement, conspiracy, falsification of documents or records , coercion, transfer of ownership or denial of access to property."
In many cases they are victims of a family member or an acquaintance. Also, they could be scammed by their caregivers or trusted people from whom they contract some type of service. The elderly or disabled person may exhibit the following behaviors:
For its part, the exploiter of the elderly person or with a disability could be a person or family member exhibiting the following behaviors: requests orientation on financial benefits for the elderly or person with disabilities, without its consent.
If you identify some of these behaviors or suspicious looks, you can orient yourself in one of our branches or go directly to a government office serving these cases:
Oficina del Procurador de las Personas de Edad Avanzada
Assistant Attorney Protection and Defense
Region I:787-919-7930 Ponce:787-841-1180 / 1181
Guayama:787-592-7020 / 7021
Physical Address: Ponce de León Avenue
Building 1064 - third floor
Stop 16 ( on the top of the Marshalls building)
San Juan, PR 00919-1179
Postal Address: P O Box 191179 San Juan, PR 00919-1179
Ombudsman for People with Disabilities (DPI) Central Office:787-725-2333
Physical address: Roberto Sánchez Vilella Government Center (Minillas)
South Tower, Floor 2, Office 203
San Juan, PR 00912
ADFAN Family and Children Administration Central Office:787-625-4900
Physical address: Roosevelt Plaza Building
185 Roosevelt Avenue
Hato Rey, PR 00918
Fraud can also happen through transfer platforms like ATH Móvil, learn how you can be exposed.
To report fraud you can call:
División de Crímenes Cibernéticos (Cyber Crime Unit)
787-793-1234 Ext. 2488
Federal Trade Commission (FTC)
Federal Communications Commission (FCC)
ATH Móvil is an ATH Network service from EVERTEC Group, LLC.
Copyright © 2021 First BanCorp. All rights reserved.
Opening Account Notice:
Federal Law requires that all financial institutions obtain, verify, and keep records regarding the information that identifies all persons who open accounts. This means that when you open an account, we will ask for your name, address, date of birth and social security or tax identification number as well as other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents. In all cases, protection of our customers’ identity and confidentiality of their information is our commitment.
The insurance products offered by FirstBank Insurance Agency, LLC are not a bank deposit. They are not insured by the FDIC, nor by any agency of the state or federal government. They are also not guaranteed by FirstBank or any of its subsidiaries and may decrease in value. Copyright © 2021 First BanCorp. All rights reserved.