If we detect a suspicious or fraudulent purchase, we will send you an email and/or text message.
Confirm immediately whether the transaction is valid or not.
After obtaining your confirmation, we will instantly update your card and take the corresponding action.
Never lend your credit or debit card.
Make sure the webpages you purchase from have their security certificates (https://) and close the session after completing your transaction.
Do not leave your account statements or receipts where someone else might see them.
Check your account transactions every day.
Sign the back of your credit card. This will help merchants validate your identity.
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Opening Account Notice:
Federal Law requires that all financial institutions obtain, verify, and keep records regarding the information that identifies all persons who open accounts. This means that when you open an account, we will ask for your name, address, date of birth and social security or tax identification number as well as other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents. In all cases, protection of our customers’ identity and confidentiality of their information is our commitment.