COVID-19 measures


Dear FirstBank customer:

During these trying times, we want to reassure you that your well-being is our priority. We continue to monitor the latest developments of the coronavirus (COVID-19) propagation and are taking the necessary measures to ensure the safety of our customers and employees.

As part of our contingency plan, we are:

  • Taking preventive measures to protect our customers and employees’ health.
  • Developed an economic relief plan for our individual credit customers.
  • Providing you with a wide array of digital channels that will allow you to continue making your daily transactions without visiting the Bank.

Preventive Measures

  • Developed an educational awareness program for our employees.
  • Reinforced our daily cleaning procedures in branches and offices.

Economic Relief Plan for our Customers

Understanding the difficulty of this situation and how it can affect all of us, we have developed an Economic Relief Plan to help our customers. If you have been affected by this situation due to loss of employment or income, we offer you a temporary payment relief:

Individual Customers

  • Auto loans and leases
  • Personal loans
  • Credit cards
  • Personal lines of credit
  • Mortgages - available alternatives will depend on the type of loan

To get this Economic Relief Plan and/or possible alternatives to your mortgage loan, please call 1-866-695-2511 (USVI) or 1-284-494-2662 (BVI), every day of the week from 6:00 am to 12:00 am.

Commercial Clients
We know how the current situation can negatively impact your business. Because of this, we have designed an Economic Relief Plan for you, our commercial client. Contact your Relationship Officer directly to learn more about the available alternatives for you.

Digital Service Channels for your Convenience

For your peace of mind, we have a wide array of digital service channels that will let you manage your finances and daily banking transactions from the comfort of your own home.

  • Check your account balance, make payments or transfers, deposit checks and more using Digital Banking. Register and download the app now.
  • 24/7 access to your money at any of our ATMs across the islands and deposit cash and checks at one of our First Deposit ATMs.
  • Check your credit card balance, recent transactions and make payments to your credit card through Online Credit Card Services.
  • For more information on your mortgage, balances and payments, log in or register in Online Mortgage Servicing.
  • Manage your business finances 24/7, verify account balances, submit payroll payments, supplier payments, and make wire transfers through Smart Cash Management. For more information, please contact your Relationship Officer directly.

We offer everything you need for your peace of mind during these challenging times. Visit 1firstbank.com for more details or stay connected via our social media platforms. For us, you always come first.