COVID-19 measures


Dear FirstBank customer:

During these trying times, we want to reassure you that your well-being is our priority. We continue to monitor the latest developments of the coronavirus (COVID-19) propagation and are taking the necessary measures to ensure the safety of our customers and employees.

As part of our contingency plan, we are:

  • Taking preventive measures to protect our customers and employees’ health.
  • Developed an economic relief plan for our individual credit customers.
  • Providing you with a wide array of digital channels that will allow you to continue making your daily transactions without visiting the Bank.
  • Temporarily increased the daily limits on deposits through First Deposit Mobile to $10,000 per day and up to $20,000 per month, using the Digital Banking App.

Preventive Measures

  • Developed an educational awareness program for our employees.
  • Reinforced our daily cleaning procedures in branches and offices.

Economic Relief Plan for our Customers

Moratoriums for payments in April, May and June, for qualifying customers, will be processed automatically without you having to contact the Bank, for the following products:

Individual Customers

  • Auto loans and leases
  • Personal loans
  • Credit cards
  • Individual lines of credit

To qualify for this Economic Relief Plan, the account must not have more than two (2) overdue payments (not having exceeded 89 days overdue as of March 16, 2020). In the case of Credit Cards and Individual Lines of Credit, to qualify you must have the account up to date on this date.

If you are registered with the Direct Debit service and want to take advantage of the moratorium, you must request it by calling 1-866-695-2511.

The help available will depend on your type of loan, number of months overdue and your particular situation as a result of the emergency.

To receive more information about the available alternatives, you must contact 1-866-695-2511, Monday through Friday from 8:00 a.m. - 9:00 p.m. or write us a private message through our FirstBank VI Facebook page with your full name and phone number.

If you do not want to apply for the moratorium for Consumer Products or Mortgages, you can continue making your payments as usual.

We urge you to stay safe and continue practicing social distancing efforts by using:

  • Your Digital Banking
  • Online Mortgage Services
  • Online Credit Cards

Commercial Clients

We know how the current situation can negatively impact your business. Because of this, we have designed an Economic Relief Plan for you, our commercial client. Contact your Relationship Officer directly to learn more about the available alternatives for you.

Digital Service Channels for your Convenience

For your peace of mind, we have a wide array of digital service channels that will let you manage your finances and daily banking transactions from the comfort of your own home.

  • Check your account balance, make payments or transfers, deposit checks and more using Digital Banking. Register and download the app now.
  • 24/7 access to your money at any of our ATMs across the islands and deposit cash and checks at one of our First Deposit ATMs.
  • Check your credit card balance, recent transactions and make payments to your credit card through Online Credit Card Services.
  • For more information on your mortgage, balances and payments, log in or register in Online Mortgage Servicing.
  • Manage your business finances 24/7, verify account balances, submit payroll payments, supplier payments, and make wire transfers through Smart Cash Management. For more information, please contact your Relationship Officer directly.

Frequently Asked Questions

  • Learn more about the measures we have taken in these moments of uncertainty.

We offer everything you need for your peace of mind during these challenging times. Visit 1firstbank.com for more details or stay connected via our social media platforms. For us, you always come first.