Important information regarding your Online and Mobile Banking service.

We are transitioning to a new and improved online banking platform. Now, you will have access to more functionalities and increased security anytime, anywhere. Update your information and start enjoying the benefits that our new Digital Banking platform has to offer.

Learn more

Follow these steps to update your information

  1. You will receive an email from digitalbanking@1firstbank.com with a temporary password.
  2. Log in to the new Digital Banking platform using the same username from your current Online Banking platform and the temporary password provided in the email.
  3. Digital Banking will ask you to complete the following security parameters:
    1. Create a new password. Password must contain a minimun of 8 characters with at least one upper and lower case letter, a number and a symbol (e.g. !@#$%^&*,.)
    2. Select an image that will identify your username
    3. Create a security question and answer
    4. Create a PIN number. The PIN cannot start with a zero and must contain from 4 to 6 digits.
  4. Then you will be asked to accept the terms and conditions.
  5. You are now ready to access the new Digital Banking platform with your username, new password and PIN.
  6. Once registered, download the new Mobile App:

Need help?

Enjoy all the innovation
Digital Banking has to offer.

Start here

New Features and Benefits

Manage your accounts

  • Access your accounts and transactional information quickly and securely.
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  • Save time transferring money between FirstBank accounts and other financial institutions in Puerto Rico, U.S. Virgin Islands and the United States.
Learn more


  • Pay your loans and bills anytime and anywhere.
Learn more


  • Now you have more deposit options with Mobile First Deposit.
Learn more

E-statements and Notifications

  • Stay informed of your accounts’ balances and transactions.
Learn more

Manage your budget

  • Monitor your income and expenses and create your savings goals with the new Personal Financial Management Tool.
Learn more

Help Center

If you need assistance updating your information, you may contact us using your preferred channel:

If you need assistance updating your information, you may contact us using your preferred channel:


Call us

USVI: 1-866-695-2511

BVI: 284-494-2662


Email us

customercare@1firstbank.com or send us a private message via Facebook


Visit us

in any of our


Frequently Asked Questions

We answer
your questions

Member FDIC in USVI only. The new Digital Banking service is subject to FirstBank’s Terms, Conditions and Restrictions. Your funds will be available according to FirstBank’s Funds Availability Policy, included in the Deposit Accounts Agreement.