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Contact Us

FirstLine Solutions Center

Customer Care
  • 1-866-695-2511 (USVI) (Toll-free)
  • 1-284-494-2662 (BVI)
  • Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
  • Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)
  • FirstLine Solutions Center (Customer Care)​
    PO Box 9146
    San Juan, PR 00908-0146
  • customercarevi@1firstbank.com

Commercial Lending

Customer Care & Sales
  • 1-340-775-8805 (USVI)
  • 1-284-494-2662 (BVI)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m.
  • vicommerciallendingteam@firstbankpr.com
Merchant Services (POS)
  • merchant@firstbankvi.com

Credit Cards

Customer Care
  • 787-701-2265
  • 1-855-701-2265 (Toll-free)

  • Monday through Sunday from 6:00 a.m. to 12:00 a.m.
Sales
  • 787-282-1105
  • 1-855-382-1105 (Toll-free)

  • Monday through Friday from 8:00 a.m. to 6:00 p.m.
  • Saturdays from 9:00 a.m. to 1:00 p.m.
  • Sundays (Closed)
Make your Payments
  • Attn: Credit Cards
    PO Box 9146
    San Juan, PR 00908-0146
  • 787-282-6385 (Current)

FirstMortgage

Customer Care
  • 1-866-695-2511 (USVI)
  • 1-284-494-2662 (BVI)
  • Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
  • Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)
Sales
  • 1-340-775-4663 (USVI)
  • 1-284-494-2662 (BVI)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m. (USVI)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m. (BVI)
  • vimortgage@firstbankpr.com
Make your Payments
  • ATTN: Mortgages
    FirstBank PO Box 8318
    San Juan PR 00910-0318.

FirstBank Insurance

Customer Care
  • 1-866-695-2511 (USVI)
  • Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
Sales
  • 1-340-772-6227 (St. Croix)
  • 1-340-775-8519 (St. Thomas-St. John)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m.
  • yourlifematters@firstbankvi.com
Make your Payments
  • FirstBank Insurance Agency
    PO Box 9146
    San Juan PR 00908-0146

Personal Loans / Auto Loans

Customer Care
  • 1-866-695-2511 (USVI) (Toll-free)
  • 1-284-494-2662 (BVI)
  • Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
  • Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)
Sales
  • 1-340-776-LOAN (5626) (USVI)
  • Monday through Friday 8:00 a.m. to 6:00 p.m.
  • Saturday from 9:00 a.m. to 1:00 p.m.
  • Sunday (Closed)
  • 1-284-494-2662 (BVI)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m.
Make your Payments
  • ATTN: Consumer Credit FirstBank Puerto Rico,
    PO Box 9146,
    San Juan, PR 00908.





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