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Contact Us

FirstLine Solutions Center

Customer Care
  • 1-866-695-2511 (USVI) (Toll-free)
  • 1-284-494-2662 (BVI)
  • Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
  • Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)
  • FirstLine Solutions Center (Customer Care)​
    PO Box 9146
    San Juan, PR 00908-0146
  • customercarevi@1firstbank.com

Commercial Lending

Customer Care & Sales
  • 1-340-775-8805 (USVI)
  • 1-284-494-2662 (BVI)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m.
  • vicommerciallendingteam@firstbankpr.com
Merchant Services (POS)
  • merchant@firstbankvi.com

Credit Cards

Customer Care
  • 787-701-2265
  • 1-855-701-2265 (Toll-free)

  • Monday through Sunday from 6:00 a.m. to 12:00 a.m.
Sales
  • 787-282-1105
  • 1-855-382-1105 (Toll-free)

  • Monday through Friday from 8:00 a.m. to 6:00 p.m.
  • Saturdays from 9:00 a.m. to 1:00 p.m.
  • Sundays (Closed)
Make your Payments
  • Attn: Credit Cards
    PO Box 9146
    San Juan, PR 00908-0146
  • 787-282-6385 (Current)

FirstMortgage

Customer Care
  • 1-866-695-2511 (USVI)
  • 1-284-494-2662 (BVI)
  • Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
  • Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)
Sales
  • 1-340-775-4663 (USVI)
  • 1-284-494-2662 (BVI)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m. (USVI)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m. (BVI)
  • vimortgage@firstbankpr.com
Make your Payments
  • ATTN: Mortgages
    FirstBank PO Box 8318
    San Juan PR 00910-0318.

FirstBank Insurance

Customer Care
  • 1-866-695-2511 (USVI)
  • Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
Sales
  • 1-340-772-6227 (St. Croix)
  • 1-340-775-8519 (St. Thomas-St. John)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m.
  • yourlifematters@firstbankvi.com
Make your Payments
  • FirstBank Insurance Agency
    PO Box 9146
    San Juan PR 00908-0146

Personal Loans / Auto Loans

Customer Care
  • 1-866-695-2511 (USVI) (Toll-free)
  • 1-284-494-2662 (BVI)
  • Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
  • Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)
Sales
  • 1-340-776-LOAN (5626) (USVI)
  • Monday through Friday 8:00 a.m. to 6:00 p.m.
  • Saturday from 9:00 a.m. to 1:00 p.m.
  • Sunday (Closed)
  • 1-284-494-2662 (BVI)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m.
Make your Payments
  • ATTN: Consumer Credit FirstBank Puerto Rico,
    PO Box 9146,
    San Juan, PR 00908.





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Copyright © 2023 First BanCorp. All rights reserved. Member FDIC in USVI only. All loans are subject to FirstBank’s terms, conditions and restrictions. Opening Account Notice: Federal Law requires that all financial institutions obtain, verify, and keep records regarding the information that identifies all persons who open accounts. This means that when you open an account, we will ask for your name, address, date of birth and social security or tax identification number as well as other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents. In all cases, protection of our customers’ identity and confidentiality of their information is our commitment. Apple and the Apple logo are trademarks of Apple, Inc., registered in the US and other countries. APP Store ™ is a service mark of Apple, Inc. Google and the Google Play brands are registered trademarks of Google LLC.

The insurance products offered by FirstBank Insurance Agency, LLC are not a bank deposit. They are not insured by the FDIC, nor by any agency of the state or federal government. They are also not guaranteed by FirstBank or any of its subsidiaries and may decrease in value. Copyright © 2023 First BanCorp. All rights reserved.