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Contact Us
FirstLine Solutions Center
Customer Care
1-866-695-2511
(USVI) (Toll-free)
1-284-494-2662
(BVI)
Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)
FirstLine Solutions Center (Customer Care)
PO Box 9146
San Juan, PR 00908-0146
customercarevi@1firstbank.com
Commercial Lending
Customer Care & Sales
1-340-775-8805
(USVI)
1-284-494-2662
(BVI)
Monday through Friday from 8:30 a.m. to 5:00 p.m.
vicommerciallendingteam@firstbankpr.com
Merchant Services (POS)
merchant@firstbankvi.com
Credit Cards
Customer Care
787-701-2265
1-855-701-2265
(Toll-free)
Monday through Sunday from
6:00 a.m.
to 12:00 a.m.
Sales
787-282-1105
1-855-382-1105
(Toll-free)
Monday through Friday from 8:00 a.m. to 6:00 p.m.
Saturdays from 9:00 a.m. to 1:00 p.m.
Sundays (Closed)
Make your Payments
Attn: Credit Cards
PO Box 9146
San Juan, PR 00908-0146
787-282-6385
(Current)
FirstMortgage
Customer Care
1-866-695-2511
(USVI)
1-284-494-2662
(BVI)
Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)
Sales
1-340-775-4663
(USVI)
1-284-494-2662
(BVI)
Monday through Friday from 8:30 a.m. to 5:00 p.m. (USVI)
Monday through Friday from 8:30 a.m. to 5:00 p.m. (BVI)
vimortgage@firstbankpr.com
Make your Payments
ATTN: Mortgages
FirstBank PO Box 8318
San Juan PR 00910-0318.
FirstBank Insurance
Customer Care
1-866-695-2511
(USVI)
Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
Sales
1-340-772-6227
(St. Croix)
1-340-775-8519
(St. Thomas-St. John)
Monday through Friday from 8:30 a.m. to 5:00 p.m.
yourlifematters@firstbankvi.com
Make your Payments
FirstBank Insurance Agency
PO Box 9146
San Juan PR 00908-0146
Personal Loans / Auto Loans
Customer Care
1-866-695-2511
(USVI) (Toll-free)
1-284-494-2662
(BVI)
Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)
Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)
Sales
1-340-776-LOAN
(5626)
(USVI)
Monday through Friday 8:00 a.m. to 6:00 p.m.
Saturday from 9:00 a.m. to 1:00 p.m.
Sunday (Closed)
1-284-494-2662
(BVI)
Monday through Friday from 8:30 a.m. to 5:00 p.m.
Make your Payments
ATTN: Consumer Credit FirstBank Puerto Rico,
PO Box 9146,
San Juan, PR 00908.
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