More rewards and better benefits
Now you can access your Digital Banking and online accounts here.
We are here to help.
We know you may have questions about
Digital Banking service. Here you will find answers to the most frequently asked questions. If you need more information, remember you may contact one of our experts.
Digital Banking is the online service platform that brings together all your FirstBank deposit accounts, credit cards, loans and lines of credit. Through Digital Banking, you can check balances, view and/or download your account transactions, issue payments to over 2,000 merchants, pay your loans and credit cards in other financial institutions from your FirstBank accounts, and pay your FirstBank loans, credit cards, and lines of credit. You can also transfer funds between your own accounts or with other FirstBank accounts, as well as make mobile deposits through FirstBank’s Digital Banking app. In addition, enables you to make travel notifications, credit or debit card replacements, among others.
You can log into
Digital Banking through the online services section in 1firstbank.com or directly visiting
Yes. Once you have updated your information in
Digital Banking you can download the app in the
App Store or in
Google Play. Access your information with Digital Banking’s username and password. The current mobile banking app will stop working once you switch to the new service.
Digital Banking you will continue to enjoy the same security that you had with Online Banking and Mobile Banking. Visit the
Security section to learn more.
Digital Banking features three additional security settings to secure your information:
You will also be able to access your information through the mobile app with
Touch ID or
Face ID in devices that support such technology.
You will receive native security alerts to notify you about account activity or changes made to your personal information.
For your peace of mind and security, each transfer to another person will have to be validated by entering a temporary transfer's code.
settings section on the left side menu of the mobile app, press
Other Settings and slide the
Log in with Face ID option.
The platform allows the following payments:
Adding new payees is easy through
digitalbanking.1firstbank.com. To add new payees, visit the
Payment section to download step-by-step instructions or watch a demonstration video that describes this process.
Payments issued before 5 p.m. from Monday to Friday will be debited and processed on the same day. Payments issued after 5 p.m. or during the weekend will be processed the next business day.
Digital Banking, you may pay the following FirstBank accounts:
You can also make payments to accounts with other financial institutions in Puerto Rico, U.S. Virgin islands and the United States through Bill Payments.
In order to pay off your loan, you must contact FirstLine Solutions at
Yes. You can issue a payment to any FirstBank loan with accounts from other banks in Puerto Rico, U.S. Virgin Islands and United States. These accounts must first be registered in
Payments issued from your FirstBank accounts before 5 p.m. from Monday to Friday will be debited and processed on the same day. Payments issued after 5 p.m. or during the weekend will be processed the next business day.
Payments made using accounts from other banks will be processed the same day if issued before 5 p.m. Monday through Friday, and will be debited to your account in 3 to 5 business days.
Yes. You can set up recurrent payments of bills and loans though
You will receive notification through email including date, amount, account to be paid, and confirmation number. You may also view your payment status in the history section of
Digital Banking allows you to make transfers between FirstBank accounts and other financial institutions in Puerto Rico, U.S. Virgin Islands and the United States. Limit for external transfers is $1,000 per day. No fee for next day. Same day transfers charge $3.99.
Transfers section to download step-by-step instructions or watch a demonstration video that describes this process.
For added security, a unique 5-characters code is sent to your registered email address in Digital Banking to validate that you have requested a transfer to another account before processing the transaction. This code will be required for each transfer to other accounts (not between your own accounts). To receive the code in your email, you must press on "request code". Once you receive the code, you must enter it in the space provided and press “accept” to complete the transaction.
You can copy and paste the code.
This code will have an expiration period of 5 minutes, after this period, the code will no longer be valid and you will have to request a new code. Each time a new code is requested, the previously issued access code will expire automatically.
digitalbanking.1firstbank.com and click on the
Transfers between other accounts section. In “Transfer “To” press “Other” and complete the required fields.
Please note that you will only be able to add other FirstBank accounts for credit purposes; you may not debit from these accounts.
Yes. You can set up recurrent transfers through
digitalbanking.1firstbank.com in the Transfer section.
No. You can transfer money to other FirstBank accounts free of charge.
Making deposits through
Digital Banking is easy. First, you will need to download the
Digital Banking mobile app in App Store or Google Play. Visit the
Deposit section to download step-by-step instructions or watch a demonstration video that explains the deposit process.
Individual checking and savings accounts are eligible to deposit via your mobile device.
To find out whether your account is eligible, contact us at
You will receive an email notification once your deposit is received, processed, approved, or declined.
Deposits will be available once it is validated and accepted by FirstBank. Any deposit made before 7 p.m. during a business day will be processed on the same day. This is subject to deposit verification and validation.
There is a limit of $10,000 per check per day and $20,000 total per month. The monthly cycle begins 25 business days after the date of the last deposit made through this service.
The service is available for mobile devices (cell phones and tablets) with iOS and Android operating systems.
Deposit accounts such as checking accounts, savings accounts, IRAs and CDs, as well as mortgage loans, auto loans and leases, personal loans, credit cards, and lines of credit.
You will be able to activate, view history and download your e-statements from the past 18 months, as well as view and download images of processed checks.
In the Account Services section you may request a copy of your checks and your account statements, access to balances and reward points of your credit card, travel notifications; you can authorize FirstBank to contact you, request certifications of checking or savings accounts, order checkbooks, cancel or replace debit cards, and/or stop payment on a check.
Access the Disclosure of Rates, Terms and Fees Applicable of each product for the details of the applicable charges in each of the deposit accounts.
You should make the request 7 to 10 business days in advance.
You will receive checking and savings account certification in 10 business days.
You may set up notifications for your deposit accounts or credit cards balances, and your account activities such as payments, transfers, and deposits made through Digital Banking.
You will receive security alerts for failed sign-in attempts, when your account is open in two different devices (duplicate sessions), and alerts when you make changes in your security settings.
Programming notifications is easy. Visit the
Notifications and alerts section to download step-by-step instructions or watch a demonstration video that describes this process.
Yes. You will be able to define the notifications and alerts for your accounts. For account balance, you can program receiving the notification based on any balance you may have or when the balance is higher or lower than a certain amount. Similarly, you will be able to set up the frequency in which you wish to receive the notification.
You may choose to receive them through email and/or as push notifications to your mobile device. These notifications will be in the language you configure your service.
You will be able to make changes in your personal information, including changes in your telephone number, password, secret question, and security image. Additionally, you may select your language of preference.
You can select either Spanish or English as your language of preference for
Digital Banking. In order to change the language, you will have to go to the services Home Page or the Personal Configurations module. When you make the change, the platform language will change automatically to the one selected and you will receive all your notifications in that language.
You will have to categorize the transaction again as the service does not saves manual categorizations.
You will be able to see the history of your categorized transactions 45 days prior to service activation. The service will accumulate 12 months of transactions history.
Yes, your budget history will be saved for upcoming months.
If you need assistance,
you may contact us using your preferred channel:
email@example.com or send us a private
in any of our