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1FirstBank
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Contact Us
Customer Service
Electronic Banking Channels
305-577-6000
1-866-456-2265
(Toll-free)
Monday through Friday from 8:30 a.m. to 5:00 p.m.
Lost or Stolen ATM/Debit Card
1-866-456-2265
1-800-554-8969
24-Hour Telephone Banking
1-877-662-3872
FirstBank Florida Operations Center
9795 South Dixie Highway
Miami, Florida 33156
ServicingGroup@firstbankfla.com
Commercial Banking
First Commercial Service Center
Business Banking Services
305-280-0050
Monday through Friday from 8:30 a.m. to 5:00 p.m.
Corporate Banking Services
305-577-6000
ext. 522
Monday through Friday from 8:30 a.m. to 5:00 p.m.
Lending Operations Center
Existing Auto Loans Request
AutoLoan@firstbankfla.com
Payoff Requests for All Types of Existing Loans (Mortgage, Auto and Commercial)
PayoffRequest@FirstBankFla.com
Existing Mortgage Loans Request (Insurance, Tax and Escrow)
MortgageInsuranceServices@FirstBankFla.com
Existing Loans and General Servicing Request
ServicingGroup@FirstBankFla.com
Collections Department for existing Auto and Mortgage Loans
CollectionsAutoMortgage@firstbankfla.com
Fannie Mae, Ginnie Mae and FHA Loans
1-800-983-4120
Monday through Friday form 8:00 a.m. to 6:00 p.m.
Saturdays from 8:00 a.m. to 6:00 p.m.
Sundays (Closed)
Mortgageservicing@firstbankpr.com
Mortgage Services
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