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Contact Us

Customer Service

Electronic Banking Channels
  • 305-577-6000
  • 1-866-456-2265 (Toll-free)
  • Monday through Friday from 8:30 a.m. to 5:00 p.m.
Lost or Stolen ATM/Debit Card
  • 1-866-456-2265
  • 1-800-554-8969
24-Hour Telephone Banking
  • 1-877-662-3872
  • FirstBank Florida​ Operations Center​​
    9795 South Dixie Highway
    Miami, Florida 33156​

  • ServicingGroup@firstbankfla.com​

Commercial Banking

First Commercial Service Center
  • Business Banking Services
    305-280-0050
  • Monday through Friday from 8:30 a.m. to 5:00 p.m.
  • Corporate Banking Services
    305-577-6000 ext. 522
  • Monday through Friday from 8:30 a.m. to 5:00 p.m.

Lending Operations Center

Existing Auto Loans Request
  • AutoLoan@firstbankfla.com
Payoff Requests for All Types of Existing Loans (Mortgage, Auto and Commercial)
  • PayoffRequest@FirstBankFla.com
Existing Mortgage Loans Request (Insurance, Tax and Escrow)
  • MortgageInsuranceServices@FirstBankFla.com
Existing Loans and General Servicing Request
  • ServicingGroup@FirstBankFla.com
Collections Department for existing Auto and Mortgage Loans
  • CollectionsAutoMortgage@firstbankfla.com
Fannie Mae, Ginnie Mae and FHA Loans
  • 1-800-983-4120
  • Monday through Friday form 8:00 a.m. to 6:00 p.m.
  • Saturdays from 8:00 a.m. to 6:00 p.m.
  • Sundays (Closed)
  • Mortgageservicing@firstbankpr.com
  • Mortgage Services






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