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Digital Banking
Routing number: 221571473
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Personal Loan
We upgraded our app! Download it now and access a new design for the easy management of your daily transactions with the security you need. If you have questions about how to access your new Digital Banking app, see the frequently asked questions here.
With Digital Banking You Can:
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Manage Your Accounts
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Transfer Funds
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Make Payments
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Deposit With Your Mobile Device
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Set up e-Statements and Notifications
Manage Your Accounts
Have quick access to your account balances and information and manage services online anytime, anywhere.
Check your account balances and download the transaction history of your deposit accounts, credit cards, loans, and lines of credit.
You can also:
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Issue and schedule payments and transfers
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Make deposits
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Enable electronic account statements
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Set up account alerts and notifications
Services for your accounts:
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Create travel notifications
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Cancel and replace your debit or credit card
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Request copies of your account statements
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Request a copy of cashed checks
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Review and redeem your credit card reward points
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Request checking or savings account certifications
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Reorder checks
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Manage stop payments
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Authorize FirstBank to contact you
FREQUENTLY ASKED QUESTIONS
Digital Banking is the online service platform that brings together all your FirstBank deposit accounts, credit cards, loans and lines of credit. Through Digital Banking, you can check balances, view and/or download your account transactions, issue payments to over 2,000 merchants, pay your loans and credit cards in other financial institutions from your FirstBank accounts, and pay your FirstBank loans, credit cards, and lines of credit. You can also transfer funds between your own accounts or with other FirstBank accounts, as well as make mobile deposits through FirstBank’s Digital Banking app. In addition, enables you to make travel notifications, credit or debit card replacements, among others.
Signing up for Digital Banking is easy. Access the step-by-step guide that shows you how to do it and start enjoying all its benefits today.
You can log into Digital Banking through the online services section in 1firstbank.com or directly visiting digitalbanking.1firstbank.com.
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Provides a single experience that adapts to all your devices
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Available mobile version that allows easy and secure access through Face ID/Touch ID (iOS) or Fingerprint ID (Android) on devices that have this functionality
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It offers the Quick View option that allows you to select up to 5 accounts to view their account balances and the last 5 transactions without logging in.
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Allows you to deposit checks from your mobile device with Mobile First Deposit
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You can transfer money between your accounts, between other FirstBank accounts and to accounts at other financial institutions in Puerto Rico, United States and the U.S. Virgin Islands
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You can pay your loans and credit cards with your FirstBank accounts or accounts from other financial institutions in Puerto Rico , United States and the U.S. Virgin Islands
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You can pay bills to over 4,000 merchants available with your FirstBank accounts
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You can manage and verify your income and expenses with Your Finances module
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You can configure and receive alerts and notifications of balances and transactions to the email registered in the platform
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You can enjoy additional services for your accounts such as travel notification, cancellation of cards and stop payment of checks, among others
Your safety comes first. Digital Banking has security parameters to keep your information and transactions protected:
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Username and password
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Security image
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PIN number from 4 to 6 digits
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Code for transfers, access recovery, and credential changes.
In addition, you can access your information through the mobile application using Face ID/Touch ID or Fingerprint ID for devices that have this service. Similarly, you can configure balance alerts and receive notifications about your activities in your deposit accounts in the recurrence you want or changes made to your personal information.
Visit the settings section on the left side menu of the mobile app, press Other Settings and slide the Log in with Face ID option.
Click here and follow the steps to unlock your username.
To delete your profile it will be necessary to contact the FirstLine Solutions Center at 787.725.2511 or 1.866.695.2511.
Deposit accounts such as checking accounts, savings accounts, IRAs and CDs, as well as mortgage loans, auto loans and leases, personal loans, credit cards, and lines of credit.
In the "Services for my accounts" section you can request a copy of checks, copy of account statements, notify a trip, authorize FirstBank to contact you, request a checking or savings accounts certification, order a checkbook, cancel or replace a credit and/or debit card and cancel the payment of a check.
Additionally, if you have a car loan with FirstBank you can request the following: Reference letter, Payoff letter, Auto Title request (applies to conventional loan), Closed date letter, Insurance Unearned Premium letter.
You must notify your trip at least 2 business days before its start date.
You will receive checking and savings account certification in 10 business days.
Transfer Funds
Enjoy the convenience of making transfers between FirstBank accounts and other financial institutions in Puerto Rico, U.S. Virgin Islands, and the United States.
Types of Transfers:
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Between your accounts
Transfer money between your checking or savings accounts
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Between FirstBank accounts
Transfer money to other FirstBank customers’ checking or savings accounts
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To accounts from other financial institutions
Transfer money safely to accounts from other financial institutions in Puerto Rico, U.S. Virgin Islands, and the United States. For your peace of mind and security, each transfer to another person will have to be validated by entering a temporary transfer code
In addition, you can schedule your transfers to run automatically as often and on the dates you want.
FREQUENTLY ASKED QUESTIONS
Watch the video tutorial on this section or download the PDF for instructions on the process.
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For added security, a unique 5-character alphanumeric passcode is sent via SMS message to the cell phone number registered in Digital Banking to validate that you have requested the transfer before processing the transaction. This code will be required for each transfer to other FirstBank accounts or external accounts. It will not be necessary for transfers between your accounts. To receive the code, you must press "request code". Once you receive it, you must enter it in the space provided by the platform and press "accept" to complete the transaction. You will be able to copy and paste this code.
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This code has an expiration period of 5 minutes. After this period, the code will no longer be valid, and you will need to request a new code. Each time you request a new code, the previously issued one will automatically expire.
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Log in to digitalbanking.1FirstBank.com, press the “Transfer” section and select “Between FirstBank accounts.” In the “To” field, press “New” and complete the required fields.
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You can also add other accounts from the application on the transaction screen.
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You will only be able to add other accounts for credit purposes; you may not debit from these accounts.
The registration of third-party or external accounts is subject to FirstBank's approval at its discretion.
Yes, you can schedule transfers through digitalbanking.1firstbank.com and from the application in the Transfers section. Choose the type of transfer, complete the required fields, click on the Schedule option, and select the desired recurrence.
No. You can transfer money to other FirstBank accounts free of charge.
Make Payments
Make payments anytime, anywhere.
Types of Payments:
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Bills
Issue payments to over 4,000 registered merchants and/or to any loans and credit cards you may have in other financial institutions from your FirstBank accounts
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Loans, Credit Cards, and Lines of Credit
Pay your FirstBank mortgage loans, personal loans, boat loans, auto loans and leases, credit cards, and lines of credit with your FirstBank accounts or with accounts from other financial institutions in Puerto Rico and the United States.
In addition, you can schedule your payments to run automatically as often and on the dates you want.
FREQUENTLY ASKED QUESTIONS
Adding new merchants in Digital Banking is easy. Check the Payments guide that includes the steps to do it.
Payments issued before 5 p.m. from Monday to Friday will be debited and processed on the same day. Payments issued after 5 p.m. or during the weekend will be processed the next business day.
With Digital Banking, you may pay the following FirstBank accounts:
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Auto Loans and Leasing
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Mortgage Loans
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Personal Loans
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Credit Cards
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Lines of Credit
You can also make payments to accounts with other financial institutions in Puerto Rico, U.S. Virgin Islands and the United States through Bill Payments.
In order to pay off your loan, you must contact FirstLine Solutions at 1-866-695-2511.
Can I issue a payment to a FirstBank loan with an external bank account?
Yes. You can issue a payment to any FirstBank loan with accounts from other banks in Puerto Rico, U.S. Virgin Islands and United States. These accounts must first be registered in digitalbanking.1firstbank.com.
Payments issued from your FirstBank accounts before 5 p.m. from Monday to Friday will be debited and processed on the same day. Payments issued after 5 p.m. or during the weekend will be processed the next business day.
Payments made using accounts from other banks will be processed the same day if issued before 5 p.m. Monday through Friday and will be debited to your account in 3 to 5 business days.
Yes, you can set up recurring payments of bills, loans, and credit cards through digitalbanking.1FirstBank.com and the application.
You will receive notification through email including date, amount, account to be paid, and confirmation number. You may also view your payment status in the history section of Digital Banking.
Mobile First Deposit¹
Ready to deposit your checks anywhere? With our mobile application, you can do it quickly and safely.
Follow the steps and tips we offer when making your deposit. You can also explore our FAQs and check out the detailed guide in PDF format.
FREQUENTLY ASKED QUESTIONS
Individual checking and savings accounts are eligible to deposit via your mobile device. To find out whether your account is eligible, contact us at 1-866-695-2511.
You will receive an email notification once your deposit is received, processed, approved, or declined.
Deposits will be available once it is validated and accepted by FirstBank. Any deposit made before 7 p.m. during a business day will be processed on the same day. This is subject to deposit verification and validation.
There is a limit of $10,000 per check per day and $20,000 total per month. The monthly cycle begins 25 business days after the date of the last deposit made through this service.
The service is available for mobile devices (cell phones and tablets) with iOS and Android operating systems.
e-Statements and Notifications
Activate and customize your notifications and alerts to stay informed and in control. Choose the type of alert and how you wish to receive it.
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Account Balance Alerts
Receive alerts whenever the balance in your deposit account and/or credit card exceeds or falls below a specified amount
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Account Transaction Alerts
Receive notifications for each payment, fund transfer, or deposit made through Digital Banking. Select the parameters for the alerts and how you want to receive them. You can assign different alerts to different accounts
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e-Statements
You may “opt-out” from or select the option to stop receiving paper account statements
FREQUENTLY ASKED QUESTIONS
You will receive security alerts for failed sign-in attempts, when your account is open in two different devices (duplicate sessions), and alerts when you make changes in your security settings.
Programming notifications is easy. To do so, watch the video tutorial on this section or download the PDF for instructions on the process.
Yes. You will be able to define the notifications and alerts for your accounts. For account balance, you can program receiving the notification based on any balance you may have or when the balance is higher or lower than a certain amount. Similarly, you will be able to set up the frequency in which you wish to receive the notification.
You will receive alerts at the email address configured in Digital Banking, in the message inbox, or through PUSH notifications in the language you set for your service.
Member FDIC in USVI Only. The Digital Banking service is subject to FirstBank’s Terms, Conditions and Restrictions. Your funds will be available according to FirstBank’s Funds Availability Policy, included in the Deposit Accounts Agreement.