Approximately 6,000 pounds of food and personal-care items delivered to the people affected by the 2020 earthquakes in the southwestern region of Puerto Rico.
More than 360 employees helped in 2020 through the Employee Assistance Program, aimed at achieving wellness and better health.
Development of support procedures for remote work in response to the COVID-19 pandemic.
$1.4 million in supplementary compensation invested in front-line employees providing in-person services to customers during the COVID-19 pandemic.
$1.2 million invested in wage increases for several positions.
More than 2,000 COVID-19 tests provided to our in-person employees.
Paid leave provided to employees affected by the coronavirus and medically vulnerable employees.
$5.4 million invested in cleaning and safety protocols.
More than 118,000 hours of training on safety measures, stress management, and remote work related to COVID-19, as well as workshops on leadership, compliance, and basic financial principles offered to more than 3,600 officers in our three regions.