At least ten (10) business days must have elapsed since cancellation. If the cancellation was made in cash or with an official check or money order, the request can be made at the moment. You can apply for the Certificate of Title in Auto Customer Service, Digital Banking or through the First Line Customer Center at (787) 725-2511 or 1-866-690-2511, from 6:00 a.m. to 12:00 a.m., seven days a week.

You must indicate if you want to receive it by return mail or if you prefer you can pick it up at Auto Customer Service or at the Auto Center in Mayagüez located in Vista Verde Shopping Center.

The title will be processed according to the customer's request, within five (5) business days of the request.

If it is picked up, the customer must come and show a photo ID. Otherwise, the designated person will need to bring a written authorization from the customer, with a copy of an ID of the customer and your own. There is no cost for this service.

At least ten (10) business days must have elapsed since cancellation.

You must be of legal age.

The car must be registered with the Department of Transportation and Public Works.

Complete the credit application entirety, including the loan number.

Copy of your photo ID, copy of your social security card, and car license.

If you own a business, include certified copy of the most recent IRS return,  with a receipt stamp with the IRS, or a copy of the most recent financial statements prepared by an actively licensed CPA.

Corporations must accompany the corporate resolution authorizing the applicant to sign the contract.

Service charge applies.

If you already own the car, include a copy of the money orders or checks for the payments made.

The process is a maximum of five (5) business days from the request. For in-person pickups, the customer must present their photo ID. Otherwise, the designated person will need to bring a written authorization from the customer, with a copy of an ID of the customer and your own. There is no cost.

Schedule an appointment to make the transfer.

Both parties must bring their original photo IDs, including signatures, and their Social Security cards.

The loan must be fully current, with no outstanding fees.

As an applicant, you will need to submit evidence of endorsement of your current insurance policy or proof that you have a new policy equivalent to the one that has been in force up to that point, with the same terms and coverage. This policy must be paid in full, without financing. If the required evidence is not presented, FirstBank will purchase unilateral account insurance, as provided in the sale or lease agreement, and add it to the loan balance; This could mean an increase in monthly payments. If you later decide to replace unilateral account insurance, only a double interest policy will be accepted for the remaining term of the loan.

If it's a lease, you must have a public liability policy with limits of $100,000 – $300,000 – $50,000.

If the vehicle has an extended warranty contract, the original owner must ensure that it complies with the provisions of the warranty to notify that the car has been transferred.

The original customer must ensure that they request the bank to cancel the Easy Payment service, if applicable.

You must bring all the stamps of internal revenue, as applicable.

Have the original vehicle license (conventional loan) with a valid tag. If the vehicle's tag expires within the next thirty days, you will need to renew it before the transfer.

It brings the certification of the Department of Transportation and Public Works where it is evident that there are no outstanding fines to be paid.

Bring a copy of your most recent water, electricity or telephone bill with you.

If on the day of the appointment any of the parties, seller or buyer, cannot be present for the transfer, they must appoint a person to represent them by means of a Power of Attorney drawn up by a notary lawyer. This document must then be certified by the Notarial Inspection Office of the Supreme Court. If the power of attorney is prepared in the United States, you must go to a notary attorney in Puerto Rico to notarize it and then go to the Notary Inspection. The designated person will then be able to attend the transfer appointment, to which they must bring all the original legal documents required. In this case, the endorsement of the Title and the license must be made before a notary attorney.

If the original customer is deceased, their representative will need to file a Declaration of Heirs and, if they are not the universal heir, an affidavit of heirs renouncing the sale or purchase of the vehicle. The client must also bring a copy of the Death Certificate and a Certification of Debt or Relict Estate issued by the Department of Treasury.

Service available at all FirstBank branches and at the Auto Customer Service Department.

The loan must be current.

The customer must come with the original license corresponding to the tag they are going to acquire, a photo of the Auto Expreso stamp (New Digital Label Process) and show a photo ID. Otherwise, the designated person will need to bring a written authorization from the original customer and a copy of an ID from the customer and your own.

No inspection certificate is required if the vehicle is from the current or previous year.

You must bring evidence issued by the general agency or insurance company of: Annual policy renewal and payment certification indicating that the policy has been paid in full without financing and public liability coverage with limits of $100,000/$300,000/$50,000.

If you renew your tag at one of our branches, you will be able to make the payment in cash, money order or check drawn on any FirstBank account, for the amount indicated in the notice we send you, plus any applicable service charges. If you carry out this procedure at Auto Customer Service, you can pay by money order, check drawn on a FirstBank account, or with ATH, Visa, MasterCard or American Express. Cash payments are not accepted.

Cars

Service available at all. The customer must come. Otherwise, the designated person will need to bring a written authorization from the customer, with a copy of an ID of the customer and your own. The customer must endorse the insurance company's check on the back.

Repaired

It will be endorsed once the customer brings their car in for inspection.

Car Not Repaired

The endorsement for unrepaired cars will apply to checks up to $2,000.00. It is not required that the account be up to date, nor do you need to submit an estimate of the workshop. 

Check for $2,001-$4,000 will be replaced by a check made payable to the customer and the shop with commercial endorsement. Customer must show damage estimate from the workshop that will repair the vehicle to validate the name of the vehicle.

Check in excess of $4,000 must be replaced by two official checks issued as follows: One for 50% of the amount paid to the account holder and repair shop (must have a commercial endorsement), and another for 50% of the amount paid to the account holder and FirstBank. Once repaired, the customer must bring a car to be inspected and proceed with the endorsement of the second check.

Boats

The customer must present a letter from the workshop certifying that the repair of the boat was properly completed.

The customer must come and show a photo ID. Otherwise, the designated person will need to bring a written authorization from the customer, with a copy of an ID of the customer and your own. If the account is delinquent, you should contact 787-282-2888 for guidance.

Automatic debit

Digital banking

By visiting the nearest branch

By calling the Call Center (they must validate with the branch and call center units the payment method they are currently accepting). 

If the car is a lease, you can pay at the Auto Department by money order, check, debit or credit card.