Customer Service

  • Individual Client
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  • Preferente and Platinum Clients
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  • Commercial Client
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    Customer Service

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    Telephones

     

    787-725-2511    

    1-866-695-2511 (toll free)

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    Hours

     

    Monday to Sunday 

    6:00 a.m. to 12:00 a.m.

    FirstLine Solutions 

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    Address

     

    PO Box 9146

    San Juan, PR 00908-0146

    Customer Service

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    Telephones

     

    787-281-2001 (Preferente)

    787-281-2003 (Platinum)

    1-866-695-2511 (toll free)

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    Hours

     

    Monday to Sunday

    6:00 a.m. to 12:00 a.m.

     

    Platinum Banking Hato Rey

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    Telephone

     

    787-274-7288

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    Hours

     

    Monday to Friday 

    8:30 a.m. to 5:30 p.m.

    Saturday and Sundays (closed)

    Platinum Banking Condado

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    Telephone

     

    787-729-8108

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    Hours

     

    Monday to Friday

    8:30 a.m. to 5:30 p.m.

    Saturday and Sundays (closed)

    First Commercial Service Center

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    Telephones

     

    787-729-8290 (option 2)

    1-866-939-8039

    (toll-free)

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    Hours

     

    Monday through Friday 7:30 a.m. to 5:30 p.m.

    Saturday and Sundays (closed)

    Merchant POS

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    Telephone

     

    787-773-5484

    Do you need help with any of our products?

  • Credit Cards
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  • FirstMortgage
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  • First Bank Insurance
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  • Line of Credit
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  • Personal Loans
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  • Auto Loan
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    Customer Care

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    Telephones

     

    787-701-2265

    1-855-701-2265 (toll free)

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    Hours

     

    Monday through Sunday from 6:00 a.m. to 12:00 a.m.

    Sales

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    Telephone

     

    787-282-1105

    1-855-382-1105 (toll free)

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    Hours

     

    Monday through Friday from 8:00 a.m. to 6:00 p.m.

    Saturdays from 9:00 a.m. to 1:00 p.m.

    Sundays (closed)

    Make your Payments

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    Telephone

     

    787-282-6385 

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    Address

     

    Attn: Credit Cards

    PO Box 84028

    Columbus, GA 31908-4031

    Customer Care

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    Telephones

     

    787-283-4120                   

    1-800-983-4120

    (toll free)

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    Hours

     

    Monday through Friday from 8:00 a.m. to 3:30 p.m.

    Sales

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    Telephones

     

    787-760-8100

    1-866-910-8100

    (toll free)

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    Hours

     

    Monday through Friday from 8:30 a.m. to 6:00 p.m.

    Saturdays from 9:00 a.m. to 1:00 p.m.

    Sundays (closed)

    Make your Payments

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    Telephone

     

    787-283-4120

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    Address

     

    Attn: First Mortgage

    PO Box 9146

    San Juan, PR 00908-0146

    Customer Care

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    Telephones

     

    787-292-4380

     

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    Hours

     

    Monday through Friday, from 8:00 a.m. to 5:00 p.m.

    Saturday and Sundays (closed)

    Make your Payments

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    Address

     

    Attn: FirstBank Insurance

    PO Box 9146

    San Juan, PR 00908-0146

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    Hours

     

    Monday through Friday, from 8:00 a.m. to 5:00 p.m.

    Saturday and Sundays (closed)

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    Telephone

     

    787-292-4380

    Sales

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    Telephones

     

    787-282-2800

    1-800-981-8000 (Toll-Free)

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    Hours

     

    Monday through Friday, from 8:00 a.m. to 6:00 p.m.

    Saturdays, from 9:00 a.m. to 1:00 p.m.

    Sundays (closed)

    Make your Payments

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    Telephone

     

    787-725-2511

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    Hours

     

    Monday through Sunday, from 6:00 a.m. to 12:00 a.m.

    787-729-8161 

    Monday through Thursday, from 8:00 a.m. to 8:00 p.m.

    Fridays, from 8:00 a.m. to 6:00 p.m.

    Saturdays, from 8:00 a.m. to 5:00 p.m.

    Sundays (closed)

    Sales

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    Telephones

     

    787-282-2800

    1-800-981-8000 (toll free)

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    Hours

     

    Monday through Friday, from 8:00 a.m. to 6:00 p.m.

    Saturdays, from 9:00 a.m. to 1:00 p.m.

    Sundays (closed)

    Make your Payments

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    Telephone

     

    787-725-2511 

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    Hours

     

    Monday through Thursday, from 6:00 a.m. to 8:00 p.m.

    Fridays, from 8:00 a.m. to 6:00 p.m.

    Saturdays, from 8:00 a.m. to 5:00 p.m.

    Sundays (closed)

    Customer Service / Sales / Payments

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    Telephone

     

    787-725-2511

    1-866-695-2511

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    Hours

     

    Monday through Sundays, from 6:00 a.m. to 12:00 a.m.

    FirstLine Solutions Center (Customer Care)​​

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    Address

     

    PO Box 9146 San Juan, PR 00908-0145

    Have any questions regarding one of our services?

  • Mortgage Online
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  • Digital Banking
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    Customer Care

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    Telephones

     

    787-725-2511

    1-866-695-2511

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    Ready to reach your goals?

    Schedule your appointment here.   

     

     

    Ready to reach your goals?

    Schedule your appointment here.  

     

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