- Our Value Proposition
We want our customers to feel as if the bank was theirs. Every day we work to help them reach their financial goals. We understand that the key to our success is to take care of our team and our customers equally by adding value to their life and providing a unique work experience. At First BanCorp.. we want to take care of:
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Your success: At FirstBank you are in charge of your success when you establish and accomplish the goals you set along with your supervisor. We will work hard to provide you with the resources, support, training, direction and recognition that you need to achieve success.
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Your professional development: We provide unique growth opportunities for our employees — by learning new skills to help them stand out or by taking on new responsibilities in other departments or subsidiaries.
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Providing a supportive working environment: We want to offer our employees a working environment where they will feel free to approach any co-worker in another department, or even the President. We value respect, honesty, collaboration and open communications. These can only thrive in a trusting environment.
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You and your family’s well-being: We know that work is only one part of your life. We are constantly searching for ways to help you take care of yourself and your loved ones.
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Benefits
First BanCorp. offers a competitive benefits package for our employees and their families.
Our compensation package includes:
Health Plan
First BanCorp. offers two health plan options to cover employees and their family’s needs. The plans cover pharmacy and have optional dental coverage. Employees can also benefit from eye care coverage, other pharmacy and dental services, as well as supplementary catastrophic health insurance coverage.
Life Insurance
For our employees’ peace of mind and for their family’s financial stability in the event of their absence, we offer life and accidental death insurance coverage. Our different programs allow our employees to create their own personal protection plan in the event of their absence, with the option of additional benefits.
Disability protection
We provide our employees with both short and long term benefit options that can provide economic stability as a result of a health related disability.
Retirement Plan
We support our employees’ financial goals and we help them save for their future by providing a retirement plan with competitive contributions and other benefits. Because we believe in the importance of the balance between life and work, we offer additional benefits designed to cover our employees' needs, such as:
- Vacations
- Sick Leave
- Wedding leave
- Maternity/paternity leave
- Family death leave
- Personal day
- Holidays
- Sick day donations
- Employee help program
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Recognizing Your Contribution
The professional development of our employees is important. Their success becomes First BanCorp.’s success. With this in mind, we seek to recognize and compensate the contributions that each one of our staff makes towards our organization’s goals. That’s why we offer:
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competitive compensation program designed to attract and retain the talent that adds value to our organization via skills, abilities and knowledge. We also offer variable pay programs for extraordinary efforts, be it in the employee’s own department or in support of another department or business area.
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culture that revolves around the education and progress of our human capital. FirstBank University, our training platform, aims to foster the knowledge, competencies and skills of our employees to help them reach their professional goals successfully.
A participatory
performance management program that is aligned with our organization’s strategic objectives and takes into account the department’s and the employee’s goals. Our performance management program aligns each position’s objectives with a development plan that offers employees the opportunity to reach their growth objectives.
Support for our employee’s continued education by offering a tuition
reimbursement program for studies related to the financial industry or to the responsibilities of their position.
Recognition of individual and team contributions by sponsoring
recognition programs, where fellow workers and the management team can reward extraordinary performance.
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Our Employee as a Customer
We recognize that our best ambassadors are our employees, and that their experience with our products and services can directly influence the success of the products we offer. This is why we offer discounts and competitive rates for our products and services to all of our employees.
- No fee checking and savings accounts
- Discounts on personal, auto and home loans
- Discounts on credit cards
- Free or up to a 50% discount on branch office services
- Insurance products with up to a 35% discount
- Special offers at select businesses
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Employment Opportunities
At First BanCorp. we firmly believe in providing growth opportunities for our human resources. To promote these opportunities we offer a series of internal publications to inform our personnel about available positions, so that they can apply for any opening that may represent a growth opportunity.
We offer an efficient online recruiting system that makes the process easy and dynamic. Through this system you can establish a profile that will help us identify your strengths, skills, abilities and special knowledge, and will allow you to apply for any position which you qualify.
We want to attract the best possible talent, particularly for the positions that give support to our exceptional customer service promise.
These are the positions with the highest demand in our organization:
Service Representative (“Teller”)
In charge of customer transactions at our branch offices, along with promoting our different products and services.
Sales and Service Representative
Promotes all of our products and services in our branch offices based on our sales culture and assigned goals while complying with our quality standards.
Customer Service Representative
In charge of all service requests received by telephone, along with the cross-selling of our products and services.
Collection
Performs collection services and sets up payment plans for our customers. These services may be performed by phone or in person.
Mortgage Sales Executives
Promotes all mortgage products and assists our customers throughout the loan origination process in order to fulfill all requirements, terms and conditions.
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Contact Us
At First BanCorp. we have an excellent and professional Human Resources team that works every day to make sure our employees have the best experience.
We want you to be one of us!
You can contact us at our main number
787.729.8179, or by email at
Jobs@FirstBankpr.com. Our offices are located at Avenida Muñoz Rivera #1130, San Juan Puerto Rico, 00927.
Because we handle all of our recruitment online, we no longer accept paper résumés. If you cannot complete your application because you do not have access to a computer, please call our offices between Monday and Friday between 8:00 am and 5:00 pm to set up an appointment. We have computer terminals available to complete your application online.
