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Digital Banking
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AVAILABLE SERVICES
Branch Services
In our branches, you can complete a wide variety of banking transactions and essential services conveniently and securely.
Deposits, Withdrawals, Transfers, and Payments
Complete transactions such as deposits, withdrawals, transfers, and payments directly at our branches.
For your convenience, we offer self-service options available 24/7. Learn more
Cheques de gerente y giros
Compra cheques de gerente o giros postales para tus necesidades personales o comerciales en nuestras sucursales, de forma rápida y segura.
Cashier's Checks and Money Orders
Purchase cashier's checks for your personal or business needs at our branches, quickly and securely.
Balance Letters and Account Certifications
Request official letters related to your accounts or financial products at any branch.
For your convenience, you can request a bank customer certification through Digital Banking or by calling the FirstLine Solutions Center. Estimated delivery time is up to 10 business days. Learn more.
Account Holder Death Procedures
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Supporting you during difficult times is part of our commitment to you. When a loved one passes away, our team is here to provide guidance and support
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Review the Account Holder's Death Procedures Guide, which will help you identify the documents required to complete this process in a clear and organized manner.
Safe Deposit Boxes
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Protect your important documents and valuables in our safe deposit boxes, available at select branches and subject to availability. Visit our Branch Locator to find branches that offer this service.
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We offer different box sizes and a private space to access the contents with complete discretion.
Foreign Currency (Euros)
Buy or sell euros at the following selected branches¹ Monday through Saturday during regular business hours:
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San Juan - Milla de Oro
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Guaynabo - Galería San Patricio
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Ponce - Plaza del Caribe
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Mayagüez Mall
Requirements for buying and selling euros:
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Be a FirstBank checking or savings account holder.
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Present a valid ID.
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Euros must be purchased through a debit transaction from your account.
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Euros sold to the bank must have been originally purchased from FirstBank. ²
AVAILABLE SERVICES
Government services and payments
DTOP Traffic Fine Payments¹
Pay your traffic fines at our branches easily and conveniently.
No additional fee
Puerto Rico Department of Treasury Stamps and Receipts
Purchase stamps and receipts easily and with no additional fees at participating branches.
ONLINE SERVICES 24/7
We offer self-service options available 24/7, allowing you to complete many of these transactions digitally.
We're here to help
For assistance with service-related transactions, you can schedule an appointment before visiting the branch.
Appointments
Schedule an appointment or reserve your spot before arriving at the branch.
Platinum and Preferente clients
Exclusive queue for teller and service area.
Contáctanos
La disponibilidad de los servicios puede variar según la sucursal. Algunos servicios están sujetos a requisitos y cargos aplicables.
First Bank es Miembro FDIC. 1Sujeto a disponibilidad en la sucursal, de no tener el balance completo solicitado se solicitará una orden especial. Para obtener este servicio, es requerido tener una cuenta de cheque o ahorro con FirstBank Puerto Rico. FirstBank se reserva el derecho de aceptar divisas extranjeras para cambio, o establecer un límite de transacciones o cantidades por día. El servicio de compra o venta de divisas tendrá una comisión de conversión en forma de “spread” al tipo de cambio. Además, habrá una comisión de conversión de 1% del equivalente en dólares (cantidad de euros por tipo de cambio de compra/venta) o $10, lo que sea mayor. 2Venta de divisas a FirstBank: deberá proveer la declaración y el resguardo de la compra o venta de divisas para corroborar que efectivamente fue comprado en FirstBank y que el importe es igual o inferior al inicialmente adquirido. 3Excluye pagos de multas de AutoExpreso y administrativas. Las multas a pagar deben estar reflejadas en el sistema del Departamento de Transportación y Obras Públicas. Ciertas restricciones aplican. 4Excluye licencias de automóvil que presenten cargos por peaje y multas de AutoExpreso. Si su automóvil tiene dos años o menos de manufacturado, no es necesario completar el proceso de inspección.