AVAILABLE SERVICES
In our branches, you can complete a wide variety of banking transactions and essential services conveniently and securely.
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Deposits, Withdrawals, Transfers, and Payments

Complete transactions such as deposits, withdrawals, transfers, and payments directly at our branches.

For your convenience, we offer self-service options available 24/7. Learn more

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Cheques de gerente y giros

Compra cheques de gerente o giros postales para tus necesidades personales o comerciales en nuestras sucursales, de forma rápida y segura.

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Cashier's Checks and Money Orders

Purchase cashier's checks for your personal or business needs at our branches, quickly and securely.

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Balance Letters and Account Certifications

Request official letters related to your accounts or financial products at any branch.

For your convenience, you can request a bank customer certification through Digital Banking or by calling the FirstLine Solutions Center. Estimated delivery time is up to 10 business days.  Learn more.

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Account Holder Death Procedures 
  • Supporting you during difficult times is part of our commitment to you. When a loved one passes away, our team is here to provide guidance and support 

  • Review the Account Holder's Death Procedures Guide, which will help you identify the documents required to complete this process in a clear and organized manner.

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Safe Deposit Boxes
  • Protect your important documents and valuables in our safe deposit boxes, available at select branches and subject to availability. Visit our Branch Locator to find branches that offer this service.

  • We offer different box sizes and a private space to access the contents with complete discretion.

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Foreign Currency (Euros)

Buy or sell euros at the following selected branches¹ Monday through Saturday during regular business hours:

  • San Juan - Milla de Oro

  • Guaynabo - Galería San Patricio

  • Ponce - Plaza del Caribe

  • Mayagüez Mall  

Requirements for buying and selling euros:

  • Be a FirstBank checking or savings account holder.

  • Present a valid ID.

  • Euros must be purchased through a debit transaction from your account.

  • Euros sold to the bank must have been originally purchased from FirstBank. ²

AVAILABLE SERVICES

Government services and payments

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DTOP Traffic Fine Payments3

Pay your traffic fines at our branches easily and conveniently.

No additional fee
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Puerto Rico Department of Treasury Stamps and Receipts

Purchase stamps and receipts easily and with no additional fees at participating branches.

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ONLINE SERVICES 24/7

We offer self-service options available 24/7, allowing you to complete many of these transactions digitally.

We're here to help

For assistance with service-related transactions, you can schedule an appointment before visiting the branch.

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Appointments 

Schedule an appointment or reserve your spot before arriving at the branch.

Platinum and Preferente clients

Exclusive queue for teller and service area.

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Locate a branch

Find branch hours, locations, and available services.

Contáctanos

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Contact us

 

FirstLine Solutions Center

 

787-725-2511

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Visit us

 

Branches

 

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Operational Hours

 

FirstLine Solutions Center

 

Ver horarios

The availability of services may vary by branch. Some services are subject to applicable requirements and fees.

 

FirstBank is a Member FDIC. 1 Subject to availability at the branch. If the full requested amount is not available, a special order will be required. To obtain this service, you must have a checking or savings account with FirstBank Puerto Rico. FirstBank reserves the right to accept foreign currency for exchange and to establish transaction or daily amount limits. The purchase or sale of foreign currency will be subject to a conversion fee in the form of a spread on the exchange rate. In addition, a conversion fee of 1% of the U.S. dollar equivalent (amount of euros multiplied by the purchase/sale exchange rate) or $10, whichever is greater, will apply. 2 Sale of foreign currency to FirstBank: You must provide the statement and receipt for the purchase or sale of foreign currency to verify that it was originally purchased from FirstBank and that the amount is equal to or less than the amount initially acquired.3 Excludes AutoExpreso toll violations and administrative fines. Fines to be paid must be reflected in the Department of Transportation and Public Works system. Certain restrictions apply.

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