Discover what's new in your Digital Banking

We upgraded our app! Download it now and access a new design for the easy management of your daily transactions with the security you need. If you have questions about how to access your new Digital Banking app, see the frequently asked questions here.

We upgraded our app! Download it now and access a new design for the easy management of your daily transactions with the security you need.If you have questions about how to access your new Digital Banking app, see the frequently asked questions here.

We upgraded our app! Download it now and access a new design for the easy management of your daily transactions with the security you need. If you have questions about how to access your new Digital Banking app, see the frequently asked questions here.

With Digital Banking You Can:

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Manage Your Accounts

Have quick access to your account balances and information and manage services online anytime, anywhere. 

 

Check your account balances and download the transaction history of your deposit accounts, credit cards, loans, and lines of credit.

 

You can also:

  • Issue and schedule payments and transfers

  • Make deposits

  • Enable electronic account statements

  • Set up account alerts and notifications

Services for your accounts:

  • Create travel notifications

  • Cancel and replace your debit or credit card

  • Request copies of your account statements

  • Request a copy of cashed checks

  • Review and redeem your credit card reward points

  • Request checking or savings account certifications

  • Reorder checks

  • Manage stop payments

  • Authorize FirstBank to contact you

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Accessing now is easier!

 

Once inside, you will see how easy it is to navigate and control your money available 24/7.

 

If you have questions about how to access your new Digital Banking app, access here or call us at 1-787-725-2511 or 1-866-695-2511  (toll-free) 

 

 

Accessing now is easier!

 

Once inside, you will see how easy it is to navigate and control your money available 24/7.

 

If you have questions about how to access your new Digital Banking app, refer to Frequently Asked Questions or call us at 787-725-2511 or 1-866-695-2511 (toll free) 

FREQUENTLY ASKED QUESTIONS

Digital Banking is the online service platform that brings together all your FirstBank deposit accounts, credit cards, loans and lines of credit. Through Digital Banking, you can check balances, view and/or download your account transactions, issue payments to over 2,000 merchants, pay your loans and credit cards in other financial institutions from your FirstBank accounts, and pay your FirstBank loans, credit cards, and lines of credit. You can also transfer funds between your own accounts or with other FirstBank accounts, as well as make mobile deposits through FirstBank’s Digital Banking app. In addition, enables you to make travel notifications, credit or debit card replacements, among others.

Signing up for Digital Banking is easy. Access the step-by-step guide that shows you how to do it and start enjoying all its benefits today.

 Learn more

You can log into Digital Banking through the online services section in 1firstbank.com or directly visiting digitalbanking.1firstbank.com.

  • It allows you to access and check your account balances quickly and securely

  • You can use your FirstBank accounts to pay bills to over 2,000 registered merchants, and you can pay your FirstBank loans, credit cards, and credit lines with your FirstBank accounts or with accounts from other financial institutions in Puerto Rico, U.S. Virgin Islands and the United States

  • You may transfer money between FirstBank accounts and other financial institutions in Puerto Rico, U.S. Virgin Islands and the United States

  • It allows you to deposit checks from your smartphone with Mobile First Deposit

  • It includes a mobile application that offers quick and secure access to your accounts by implementing Touch ID and Face ID in supported devices

  • You can set up alerts and receive notifications by email and/or to your phone, for balances and transactions completed in the platform.

  • You can manage services online for your accounts, such as travel notifications, credit or debit card cancellations, suspend check payments, and more

  • You can see a visual display of your incomes and expenses, manage your budget, and set up savings goals through the Your Finances module

  • It provides a consistent and adaptable experience throughout all your devices

  • You may select either English or Spanish as your preferred language to manage your accounts

Yes. Once you have updated your information in Digital Banking you can download the app in the App Store or in Google Play. Access your information with Digital Banking’s username and password. The current mobile banking app will stop working once you switch to the new service.

With Digital Banking you will continue to enjoy the same security that you had with Online Banking and Mobile Banking.



In addition, Digital Banking features three additional security settings to secure your information:

 

  • Security image

  • Question and secret answer

  • 4-digit PIN

 

You will also be able to access your information through the mobile app with Touch ID or Face ID in devices that support such technology.


You will receive native security alerts to notify you about account activity or changes made to your personal information.

 

For your peace of mind and security, each transfer to another person will have to be validated by entering a temporary transfer's code.

Visit the settings section on the left side menu of the mobile app, press Other Settings and slide the Log in with Face ID option.

Click here and follow the steps to unlock your username. 

 

To delete your profile it will be necessary to contact the FirstLine Solutions Center at 787.725.2511 or 1.866.695.2511.

Deposit accounts such as checking accounts, savings accounts, IRAs and CDs, as well as mortgage loans, auto loans and leases, personal loans, credit cards, and lines of credit.

You will be able to activate, view history and download your e-statements from the past 18 months, as well as view and download images of processed checks.

 

In the Account Services section you may request a copy of your checks and your account statements, access to balances and reward points of your credit card, travel notifications; you can authorize FirstBank to contact you, request certifications of checking or savings accounts, order checkbooks, cancel or replace debit cards, and/or stop payment on a check.

 

Access the Disclosure of Rates, Terms and Fees Applicable of each product for the details of the applicable charges in each of the deposit accounts.

 

You should make the request 7 to 10 business days in advance.

You will receive checking and savings account certification in 10 business days.

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Transfer Funds

Enjoy the convenience of making transfers between FirstBank accounts and other financial institutions in Puerto Rico, U.S. Virgin Islands, and the United States.

 

Types of Transfers:

  • Between your accounts

    Transfer money between your checking or savings accounts

  • Between FirstBank accounts

    Transfer money to other FirstBank customers’ checking or savings accounts

  • To accounts from other financial institutions

    Transfer money safely to accounts from other financial institutions in Puerto Rico, U.S. Virgin Islands, and the United States. For your peace of mind and security, each transfer to another person will have to be validated by entering a temporary transfer code

In addition, you can schedule your transfers to run automatically as often and on the dates you want.

      FREQUENTLY ASKED QUESTIONS

      Digital Banking allows you to make transfers between FirstBank accounts and other financial institutions in Puerto Rico, U.S. Virgin Islands and the United States. Limit for external transfers is $1,000 per day. No fee for next day. Same day transfers charge $3.99.

      Watch the video tutorial on this section or download the PDF for instructions on the process.

      For added security, a unique 5-characters code is sent to your registered email address in Digital Banking to validate that you have requested a transfer to another account before processing the transaction. This code will be required for each transfer to other accounts (not between your own accounts). To receive the code in your email, you must press on "request code". Once you receive the code, you must enter it in the space provided and press “accept” to complete the transaction. You can copy and paste the code.
       
      This code will have an expiration period of 5 minutes, after this period, the code will no longer be valid and you will have to request a new code. Each time a new code is requested, the previously issued access code will expire automatically.

      Log into digitalbanking.1firstbank.com and click on the Transfers between other accounts section. In “Transfer “To” press “Other” and complete the required fields.

       

      Please note that you will only be able to add other FirstBank accounts for credit purposes; you may not debit from these accounts.

      Yes. You can set up recurrent transfers through digitalbanking.1firstbank.com in the Transfer section.

      No. You can transfer money to other FirstBank accounts free of charge.

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      Make transfers with Digital Banking

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      Make Payments

      Make payments anytime, anywhere.

       

      Types of Payments:

      • Bills

        Issue payments to over 4,000 registered merchants and/or to any loans and credit cards you may have in other financial institutions from your FirstBank accounts

      • Loans, Credit Cards, and Lines of Credit

        Pay your FirstBank mortgage loans, personal loans, boat loans, auto loans and leases, credit cards, and lines of credit with your FirstBank accounts or with accounts from other financial institutions in Puerto Rico and the United States.

      In addition, you can schedule your payments to run automatically as often and on the dates you want.

          FREQUENTLY ASKED QUESTIONS

          The platform allows the following payments:

           

          • Bills: Payments to over 4,000 registered merchants and to any loans and credit cards you may have in other financial institutions from your FirstBank accounts.

          • Loans, Credit Cards, and Lines of Credit: Pay your FirstBank mortgage loans, personal loans, boat loans, auto loans and leases, credit cards, and lines of credit with your FirstBank accounts or with accounts from other financial institutions in Puerto Rico, U.S. Virgin Islands and the United States.

          Adding new payees is easy through digitalbanking.1firstbank.com. Watch the video tutorial on this section or download the PDF for instructions on the process.

          Payments issued before 5 p.m. from Monday to Friday will be debited and processed on the same day. Payments issued after 5 p.m. or during the weekend will be processed the next business day.

          With Digital Banking, you may pay the following FirstBank accounts:

           

          • Auto Loans and Leasing

          • Mortgage Loans

          • Personal Loans

          • Credit Cards

          • Lines of Credit

           

          You can also make payments to accounts with other financial institutions in Puerto Rico, U.S. Virgin Islands and the United States through Bill Payments.

          In order to pay off your loan, you must contact FirstLine Solutions at 1-866-695-2511.

           

          Can I issue a payment to a FirstBank loan with an external bank account?

          Yes. You can issue a payment to any FirstBank loan with accounts from other banks in Puerto Rico, U.S. Virgin Islands and United States. These accounts must first be registered in digitalbanking.1firstbank.com.

          Payments issued from your FirstBank accounts before 5 p.m. from Monday to Friday will be debited and processed on the same day. Payments issued after 5 p.m. or during the weekend will be processed the next business day.


          Payments made using accounts from other banks will be processed the same day if issued before 5 p.m. Monday through Friday and will be debited to your account in 3 to 5 business days.

          Yes. You can set up recurrent payments of bills and loans though digitalbanking.1firstbank.com.

          You will receive notification through email including date, amount, account to be paid, and confirmation number. You may also view your payment status in the history section of Digital Banking.

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          How to make payments using Digital Banking

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          Mobile First Deposit¹

          Deposit checks to your FirstBank accounts quickly and securely. With Mobile First Deposit, you can deposit checks anytime, anywhere using your mobile device.

           

          Steps to use Mobile First Deposit:

          • Once registered, download the Digital Banking App and log in

          • From the main menu, select “Deposit Check”

          • Select the account to which you are making the deposit

          • Enter the deposit amount

          • Write a description of the deposit

          • Confirm your email address

          • Endorse the check with your signature, the account number to which you are making the deposit and write “For Mobile Deposit Only”

          • Place the check on a flat surface with good lighting. Take a picture of the front and back of the check

          • Click Continue

          After completing the deposit, you will receive notifications by email indicating the status of your deposit.

              • Deposits made before 7:00 p.m. on regular business days will be processed the same day. Subject to verification and validation of the deposit

              • Deposit limit of $10,000 per check, per day; and $20,000 per month1

              Legal disclaimers:

               

              1The monthly cycle begins 25 business days from the date of the last deposit made through this service. Member FDIC in USVI Only. The Digital Banking service is subject to FirstBank’s Terms, Conditions and Restrictions:
              https://www.1firstbank.com/vi/en/individual-banking/services-for-you/digital-banking/terms-and-conditions. Your funds will be available according to FirstBank's Funds Availability Policy, included in the Deposit Accounts Agreement. In the BVI, checks will be accepted for deposit only if it's a US, USVI or PR check.

              FREQUENTLY ASKED QUESTIONS

              Making deposits through Digital Banking is easy. First, you will need to download the Digital Banking mobile app in App Store or Google Play.Watch the video tutorial on this section or download the PDF for instructions on the process.

              Individual checking and savings accounts are eligible to deposit via your mobile device. To find out whether your account is eligible, contact us at 1-866-695-2511.

              You will receive an email notification once your deposit is received, processed, approved, or declined.

              Deposits will be available once it is validated and accepted by FirstBank. Any deposit made before 7 p.m. during a business day will be processed on the same day. This is subject to deposit verification and validation.

              There is a limit of $10,000 per check per day and $20,000 total per month. The monthly cycle begins 25 business days after the date of the last deposit made through this service.

              The service is available for mobile devices (cell phones and tablets) with iOS and Android operating systems.

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              Deposit with Mobile First Deposit

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              e-Statements and Notifications

              Activate and customize your notifications and alerts to stay informed and in control. Choose the type of alert and how you wish to receive it.

                • Account Balance Alerts

                  Receive alerts whenever the balance in your deposit account and/or credit card exceeds or falls below a specified amount

                • Account Transaction Alerts

                  Receive notifications for each payment, fund transfer, or deposit made through Digital Banking. Select the parameters for the alerts and how you want to receive them. You can assign different alerts to different accounts

                • e-Statements

                  You may “opt-out” from or select the option to stop receiving paper account statements

                FREQUENTLY ASKED QUESTIONS

                You may set up notifications for your deposit accounts or credit cards balances, and your account activities such as payments, transfers, and deposits made through Digital Banking.

                You will receive security alerts for failed sign-in attempts, when your account is open in two different devices (duplicate sessions), and alerts when you make changes in your security settings.

                Programming notifications is easy. To do so, watch the video tutorial on this section or download the PDF for instructions on the process.

                Yes. You will be able to define the notifications and alerts for your accounts. For account balance, you can program receiving the notification based on any balance you may have or when the balance is higher or lower than a certain amount. Similarly, you will be able to set up the frequency in which you wish to receive the notification.

                You may choose to receive them through email and/or as push notifications to your mobile device. These notifications will be in the language you configure your service.

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                Set up e-Statements and Push notifications

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                Manage Your Budget

                Take control of your finances and manage your budget more efficiently with Digital Banking’s Personal Financial Management Tool (PFM).

                 

                With My Finances you can:

                  • Track your income and expenses

                  • Assign categories for easy monitoring

                  • Develop a savings plan and track how you are performing against your goals

                  FREQUENTLY ASKED QUESTIONS

                  You will have to categorize the transaction again as the service does not saves manual categorizations.

                  You will be able to see the history of your categorized transactions 45 days prior to service activation. The service will accumulate 12 months of transactions history.

                  Yes, your budget history will be saved for upcoming months.

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                  Learn to use Digital Banking's My Finances module

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                  Member FDIC in USVI Only. The Digital Banking service is subject to FirstBank’s Terms, Conditions and Restrictions. Your funds will be available according to FirstBank’s Funds Availability Policy, included in the Deposit Accounts Agreement.

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