Online Services

The Convenience Checking Account is easy to manage.  It has a fixed monthly fee and free withdrawals per cycle.  It is designed for those who make online transactions.

Yes, you have the option to choose between an ATH debit card and a Visa debit card. Both give you the option to register with ATH Móvil.

To enroll with ATH Móvil you must have an active debit card. Go to www.athmovil.com to enroll and view the terms and conditions of service and list of participating institutions and merchants. ATH Móvil is an ATH network service from EVERTEC Group, LLC.

If a minimum average daily balance of $1,000 is maintained, there is no service fee. There is no monthly account maintenance for customers 65 years and older or under the age of 18 years.

No. You must place an order for checks. There is a fee and charge that vary depending on the account.  For more information, you can call us.

Yes, our Personal Checking and Power One checking accounts give you competitive interest rates. These are annual interest rates and percentage yield (APY) may vary at the discretion of FirstBank based on market conditions and may change without prior notice.

To open a savings account all you need is your Social Security card, proof of residence and two valid photo IDs.  The deposit will depend on the type of account. You can call us at 1-866-695-2511 for USVI or 1-284-495-8899 for BVI.

Yes, the Maximizer Savings Account allows you to earn higher interest and access your funds. You can make withdrawals without penalty, other than loss of interest.

With $100 you can open a Statement Savings Account.  You can waive the fees if you maintain a minimum average daily balance of $300.

A Statement Savings Account gives you the benefit of earning competitive interest, waive fees, and access to a debit card. 

With the Minor Statement Savings Account, you can encourage your kids to save and develop math skills. No charges or fees apply as long as the child is under 18 years old. 

You can open a Minor Statement Savings Account for only $ 50.00. There are no fees or service charges. 

An IRA is an Individual Retirement Account.

IRAs allow you to save money for your retirement, thus complementing your social security income. In addition, it gives you a tax benefit.

The IRA and CD accounts both allow you to save money for your future. The IRA gives you a tax benefit. The CD account is a deposit account with a defined term.

The minimum to open a Certificate of Deposit is $2,500.

Additional information may be requested. One of our employees will contact you or email you. 

Yes, all you need to do is register with Digital Banking, and make a payment or schedule auto pay. You can also check your account balances.  

Only available in USVI. You can get up to 80% of the value. 

Yes, you get the cash from the Taxi Medallion you own when you need it.

• Valid driver’s license
• Proof of income: last two (2) pay stubs, or financial statements if you are self-employed
• Proof of Social Security/pension, or bank statements reflecting such deposits, if applicable
• Proof of residence: utility bill (water or electricity), lease agreement, vehicle registration
• A copy of the dealer’s invoice, purchase order or bill of sales of the vehicle to be financed

You can apply for an auto loan by visiting your nearest dealership in the USVI or the Road Town Branch in the BVI.

Beyond Mobile is a service that lets you register your credit card information and make in-store payments without a physical credit card. This service and/or application is also known as digital wallet. You will be able to set up the card of your choice to be the primary payment method. If you wish to use a secondary card, you only need to open the application and select your card of preference.

You may use the following applications:

• Samsung Pay
• Google Pay

Apple Pay is currently unavailable for banks in Puerto Rico.

Both are digital wallet services. These applications are readily available or may be installed in most Android smartphones or tablets. When you subscribe to a digital wallet service, your physical credit card number is replaced by a virtual credit card number or token during transactions at stores with enabled terminals for this type of transaction. This substitution for virtual credit card numbers also happens with Beyond Visa and Mastercard credit cards.

You will be able to add any FirstBank Beyond Visa or Mastercard credit card issued in Puerto Rico and Beyond Mastercard issued in USVI in your digital wallet. Visa Debit and Business Visa Debit cards cannot be registered in the digital wallet.

• Access the digital wallet service.
• Enter your credit card information.
• Read and accept the terms and conditions.
• Choose how you want to receive the token (text message or email).
• Enter the code you received as your verification method.
• You will receive a confirmation.

You may use Samsung Pay and Google Pay at any participating establishment in Puerto Rico and in other countries with compatible technology.

Some businesses that accept Google Pay are: Aerie, Aeropostale, American Eagle, Best Buy, Claire's, Disney Store, Foot Locker, Gap, Gymboree, Macy's, Nike, Old Navy, OfficeMax, Petco, PepBoys, Toys R Us, Walgreens, and Walmart, among others.

Samsung Pay works in most stores with point of sale (POS) terminals.

It may not be used at automatic teller machines or any other terminal where the card needs to be physically inserted.

These services are mostly compatible with Android devices.

Yes, because they replace the Beyond Visa or Mastercard credit card number with a unique token assigned to the digital/mobile wallet. Also, you will need to provide the fingerprint or PIN assigned to your mobile to authorize in-store purchases. 

Please remember that smart phones are like small computers, which means you need to keep the software updated and set up your device passwords. To ensure your safety when using these systems, be mindful of where you connect and avoid using Wi-Fi to access your banking information. 

Also, make sure that the websites you visit or use to make online purchases require a username and password. And lastly, remember to never share your passwords with anyone.

Not all digital/mobile wallets use tokens, which means not all digital wallets have this added security factor.

The service is free of charge. However, to enroll and pay with a digital wallet, your device must have an active data plan.

Although they look the same and allow you very similar functionalities, each digital wallet uses a different technology to make purchases at different merchants.

Yes, your physical card will continue to work as usual.

Yes, you may delete it at any time. Open the digital/mobile wallet, click on your card image and select the Delete option.

You may use Samsung Pay if you have any of the following Samsung devices: Galaxy S8, Galaxy S8+, Galaxy Note 8, Galaxy S7 edge, Galaxy S7, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy A5, or more recent. You may use Google Pay in any device with Android 4.4 KitKat or higher.

Most of the transactions made with the digital wallet are visible shortly after they are made and for up to one month. Simply open the wallet and click on the desired card to see the latest transactions made with that card.

Return policies will vary by merchant. You may return items purchased with Samsung Pay or Google Pay the following way:

• Provide the merchant with the last four digits of your digital credit card instead of your physical card's account number.
• Use the physical card with which you made the Samsung Pay or Google Pay purchases.

Please remember to keep the original receipt you received from the merchant at the time of purchase. The transaction details in Samsung Pay or Google Pay are not an official receipt.

If you change your phone or tablet, we recommend you delete the information from the device using the Factory Reset function. This process will erase all the information, including digital wallets. 

When you get a new phone or tablet, you will need to register your cards in the digital wallets again, following the same steps as in the initial registration.

If you receive a new Beyond Visa or Mastercard credit card, you need to open the application, delete the existing credit card, and add the new one.

If your phone was stolen or has been compromised in any way, please call 1.855.701.2265 immediately to report it and take the corresponding measures.

The purchases you make with Samsung Pay or Google Pay will enjoy the same protection as those made with your physical card. It’s important that you contact the Bank promptly if you identify any unauthorized transactions. Immediately call 1.855.701.2265 to report them.

You need to contact your mobile phone provider to check whether your device is enabled to offer the Samsung Pay and Google Pay features.

Yes, you may register more than one card. You may choose to pay with any of the cards, however, but you can also set up one of them to be the preferred card. This way, you only need to bring your device up close to the POS, and that's it! You don't even need to open the application. You just need to bring your device up close.

Yes, you may add your credit card to your digital wallet in multiple mobile devices.

You should visit Samsung Pay Help Center or Google Pay Help Center.

When you open a FirstBank credit card you are automatically enrolled in our Rewards Program!

No, it is free of charge.

Digital Banking is the online service platform that brings together all your FirstBank deposit accounts, credit cards, loans and lines of credit. Through Digital Banking, you can check balances, view and/or download your account transactions, issue payments to over 4,000 merchants, pay your loans and credit cards in other financial institutions from your FirstBank accounts, and pay your FirstBank loans, credit cards, and lines of credit. You can also transfer funds between your own accounts, with other FirstBank accounts or to other financial institutions in U.S. Virgin Islands, Puerto Rico and the United States.  You can also make mobile deposits through FirstBank’s Digital Banking app. In addition, you can make travel notifications, credit or debit card replacements, among others.

You can log into Digital Banking through the online services section in 1firstbank.com or directly visiting digitalbanking.1firstbank.com.

With Digital Banking you will have enhanced security. Digital Banking features three additional security settings to secure your information:

• Security image
• Question and secret answer
• 4-digit PIN

You will also be able to access your information through the mobile app with Touch ID or Face ID in devices that support such technology.

You will receive native security alerts to notify you about account activity or changes made to your personal information.

For your peace of mind and security, each transfer to another person will have to be validated by entering a temporary transfer's code.

Visit the settings section on the left side menu of the mobile app, press Other Settings and slide the Log in with Face ID option.

Deposit accounts such as checking accounts, savings accounts, IRAs and CDs, as well as mortgage loans, auto loans and leases, personal loans, credit cards, and lines of credit.

You will be able to activate, view history and download your e-statements from the past 18 months, as well as view and download images of processed checks.

In the Account Services section, you may request a copy of your checks and your account statements, access to balances and reward points of your credit card, travel notifications; you can authorize FirstBank to contact you, request certifications of checking or savings accounts, order check books, cancel or replace debit cards, and/or stop payment on a check.

Access the Disclosure of Rates, Terms and Fees Applicable of each product for the details of the applicable charges in each of the deposit accounts.

Digital Banking allows you to make transfers between FirstBank accounts and other financial institutions in Puerto Rico, U.S. Virgin Islands and the United States. Limit for external transfers is $1,000 per day. No fee for next day. Same day transfers charge $3.99.

Watch the video tutorial in Watch and Learn channel or download the PDF for instructions on the process.

The platform allows you to make the following payments:

Adding new payees is easy through digitalbanking.1firstbank.com. Watch the video tutorial on Watch and Learn channel.  

Making deposits through Digital Banking is easy. First, you will need to download the Digital Banking mobile app in App Store or Google Play. Watch the video tutorial on Watch and Learn channel.

Individual checking and savings accounts are eligible to deposit via your mobile device. To find out whether your account is eligible, contact us at 1-866-695-2511.

You may set up notifications for your deposit accounts or credit cards balances, and your account activities such as payments, transfers, and deposits made through Digital Banking.

You will receive security alerts for failed sign-in attempts, when your account is open in two different devices (duplicate sessions), and alerts when you make changes in your security settings.

You will have to categorize the transaction again as the service does not saves manual categorizations.

You will be able to see the history of your categorized transactions 45 days prior to service activation. The service will accumulate 12 months of transactions history.